Security Controls: 2FA and System Access

ShipHawk provides permissions and security controls to reduce the risk of unauthorized access to provide a more secure platform. 

Multi Factor Authentication

Two-Factor Authentication (2FA) adds an extra layer of security to your account.

When this setting is enabled, users will be prompted to set up 2FA the next time they login. Setting up 2FA is simple but will require users to have an authentication app on a mobile device or PC. Authenticator Apps are available from Google, Microsoft, Salesforce and more. Once configured, users will be prompted for a code each time they login to ShipHawk.

• Admins can reset 2FA for any user on the Users page in ShipHawk.

• If all admins lose 2FA access, contact ShipHawk support for assistance.

To enable multi factor authentication, select Enable two factor authentication for all users.

For more information, see Managing Two-Factor Authentication (2FA) in ShipHawk TMS .

IP Address Restrictions

Admin users can restrict access to the ShipHawk UI based on pre-configured IP ranges for groups of users.  Setting IP limits, also known as IP whitelisting, allows admins to restrict access to the ShipHawk site to specific IP addresses (or a range of  IP adresses).

Multiple IP ranges can be configured for merchants with multiple warehouses, and different restrictions can be applied based on different User Roles in ShipHawk.  

ShipHawk highly recommends that you use this feature for your security and for your customers’ security.

To specify access / login restrictions based on IP addresses:

1. Click + ADD IP ADDRESS.
   The Edit IP Address pop-up screen is displayed.
   
   

   Open

   

   
   
   

2. Select Warehouse Name (to select from a pre-configured warehouse) or Custom Name to specify a range for some other purpose.

3. In Warehouse Name, select from the available warehouses, or in Name, enter a custom name.

4. In Start, enter an IP address, the starting address for a range of IP addressess.

5. In End, enter the ending IP address for the range.

6. From Apply Range to Roles, select the users roles to which the restrictions apply (All User Roles, Shipping Clerk, Shipping Manager).