Packing Rules (Settings Screen)

When fulfilling an order, a packing situation may arise that is not optimally packed by Smart Packing. Skilled packers can sometimes pack an order better than Smart Packing™ due to unusual item shapes or other practical factors. Once the best, most practical packing configuration has been identified by the packer, the packer can then tell ShipHawk to remember that configuration as a packing rule. These rules will automatically be applied to future orders containing identical items. When the next order needs to be packed that has the same items to be shipped together, ShipHawk will recommend using the saved packing rule rather than applying Smart Packing or requiring the user to manually enter the preferred configuration all over again.

This feature allows skilled packers to save user-defined Packing Rules that can be applied to future orders. Access can be assigned to specific users only, so that your expert packers can identify the best way to pack unusual orders and then save those as packing rules for immediate use by all the packers. From Save & Ship, you can select Save as Packing Rule from the drop-down:

And then you can view and save the Packing Rule from the modal window:

The saved rules are then listed in the Packing Rules settings screen.

The Packing Rules settings screen is included with the Smart Packing settings if use of packing rules (also called Teach Mode) is enabled for your account, and for access by you (the logged in user):

NOTE: Packing Rules (Teach Mode) is available for all ShipHawk customers who are using Smart Packing, but must be enabled per account and per user. Please contact your ShipHawk account manager for more information.