Admin Workflow for Setting Email Carriers

Email Carriers are carriers that you can communicate with directly from the ShipHawk TMS user interface to arrange shipments by messaging (by email and in the ShipHawk portal).

Typically, the shipments are FTL shipments, but this feature can support communication about other kinds of shipments as well.

These Email Carriers must be selected from carriers available in your system. Note that these are configured separately from the other types of carriers in the ShipHawk TMS settings.

To add an Email Carrier:

1. On the ShipHawk TMS user interface, select Settings. In the left hand column of the Settings page, under CARRIERS, select Email Carriers:
   
   

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2. The Email Carrier page is displayed. Click the + ADD EMAIL CARRIER button. The New Email Carrier screen is displayed:
   
   

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3. In Name, enter the name of the carrier.

4. In Carrier, select the carrier from the drop-down list. If your carrier is not in the list, select ‘Generic FTL Carrier’.

5. In Email, enter the email address for communicating with the carrier. Be sure you are entering an email address that the carrier has recommended for messaging about rate quotes.

6. Click ADD EMAIL CARRIER.

Now the carrier will be available for email-based carrier messaging from the Order Details page.