2022.6.0 New Features

September 7, 2022

ShipHawk WMS Now Available

ShipHawk’s Warehouse Management System (WMS) is now available. ShipHawk’s WMS offers an innovative approach to supply chain solutions that synchronize the execution, visibility, and management of inventory and staffing across warehousing and distribution operations. With the ShipHawk WMS, you can:

• Achieve measurable efficiency gains

• Reduce costs while increasing throughput

• Improve employee retention

• Eliminate chargebacks

• Improve inventory accuracy

• Reduce travel time

• Maximize cube utilization

• Increase customer satisfaction

To learn more, please visit ShipHawk WMS.

Loomis Express Integration

ShipHawk now supports Loomis Express as a carrier for rating, booking, and tracking shipments in Canada. Loomis Express is a parcel carrier that specializes domestic and export services from Canada. The Loomis Express services that ShipHawk supports are Loomis Ground–Standard Shipping and Loomis Express–Next Day Shipping. 

Your Loomis Express account can be connected in ShipHawk from the Carriers page. To add this carrier connector to your account, please contact your Account Manager.

Lone Star Overnight (LSO) Integration

ShipHawk now supports Lone Star Overnight (LSO)  as a carrier for rating and booking domestic shipments. LSO is a carrier that specializes in regional parcel delivery. LSO has a network of 27 operating locations throughout the Southwest and Central regions, including coverage in Texas, Oklahoma, Louisiana, Missouri, Arkansas, Kansas, Illinois, and New Mexico. LSO's delivery service area reaches roughly 43 million people per year, positioning them as a leader among regional overnight carrier companies. The LSO services that ShipHawk supports are: LSO Early Next Day, LSO Priority Next Day, LSO Economy Next Day, LSO 2nd Day, LSO Ground, and ECommerce.

When integrated, LSO is used for rating across all ShipHawk services. Your LSO carrier account can be connected to ShipHawk from the Carriers page. To add this carrier connector to your account, please contact your Account Manager. 

Enhancements to Dangerous Goods Shipping for UPS

A dangerous good, also referred to as a hazardous material (Hazmat), is any item that is considered capable of posing an unreasonable risk to health, safety, and property when transported. ShipHawk has enhanced its support of dangerous goods shipping with UPS services to make it easier for customers to ship a variety of dangerous goods categories. When shipping dangerous goods with UPS, you must specify the type and quantity of dangerous goods being shipped. In ShipHawk, you can now indicate dangerous goods attributes in a proposed shipment for your items using the Add Dangerous Goods Details option. The dangerous goods categories UPS supports shipping are: lithium batteries (standalone, packed with equipment, and contained in equipment), limited quantity, and expected quantity items.  

With the 2022.6.0 release, ShipHawk also supports dangerous goods shipping with UPS Air services. When rating and booking shipments with UPS Air Services, ShipHawk will also generate a Shipper’s Declaration of Goods certificate for your Hazmat shipment.

Capture and Write Back Custom References from Shopify

ShipHawk has made improvements to its integration with Shopify to provide more support for a wider variety of Shopify features. ShipHawk now captures the Additional Details section of a Shopify order and writes back this information as a custom order reference field to the ShipHawk Web Portal. Order references are useful for capturing additional fields and information about an order that is not natively passed by the ShipHawk-Shopify integration. This information will be available from the References section of a ShipHawk Order Details page.

Map Custom Packing Materials to FedEx One Rate Boxes

FedEx One Rate is a service that offers flat rate pricing based on volume, delivery time, and delivery zones as defined by FedEx.  In 2022.6.0, ShipHawk enhanced FedEx One Rate support by making it easy for merchants to map custom packing materials to FedEx One Rate branded packaging.  To ship using FedEx OneRate services, you typically need to pack orders using FedEx branded packaging.  Starting with the 2022.6.0 release, you can map your custom packing materials to the equivalent FedEx One Rate package in ShipHawk.  This guarantees that your packing material matches the expected FedEx One Rate service and shipping cost, assuming your packaging meets FedEx’s requirements.  

Limit ShipHawk Login Access to Unique IP Address Ranges

ShipHawk has made improvements to our permissions and security controls to reduce the risk of unauthorized access and create a more secure platform.  Starting in the 2022.6.0 release, admins can restrict access to the ShipHawk UI based on pre-configured IP ranges for groups of users.  Setting IP limits, also known as IP whitelisting, allows admins to restrict access to the ShipHawk site to specific IP addresses (or a range of IP adresses).

Multiple IP ranges can be configured for merchants with multiple warehouses, and different restrictions can be applied based on different User Roles in ShipHawk.  

ShipHawk highly recommends that you use this feature for your security and for your customers’ security.

To set Access/Login Restrictions for certain IP Addresses, navigate to Settings > Settings > System Access > Add IP Addresses. By default, ShipHawk allows access from any IP address. 

Enable Selected LTL Carriers to Ship Boxes without Pallets

A box can be a cost-effective option for LTL shipping because the lower weight of a box compared to a pallet lowers shipping costs and can reduce labor required to palletize boxes.

By default, LTL carriers are configured for commercial shipping best practices (palletized freight). However, in this release, you can have ShipHawk use Box as the default Packing Type for shipments with selected LTL carriers. The LTL carriers that currently support this feature in ShipHawk are:

• XPO Logistics

• CEVA

• Old Dominion Freight Line Inc.

To enable  having Box as the default Packing Type for LTL carrier services, contact ShipHawk Support.

New Setting to Pack Items “This Side Up”

A new setting now allows merchants to restrict the rotation of an item during Smart Packing™.  Normally, Smart Packing will try to rotate an item in all directions to find the ideal packing orientation to minimize package size and shipping rates.   For items that should not be rotated, such as a TV or other items that require “This Side Up” labels, you can lock the item orientation by selecting the new Pack “This Side Up” setting in Products > Advanced Packing Settings.

This setting assumes that the ‘top’ of the item is described by the Length x Width dimensions. Smart Packing will still optimize packing by rotating around the Height dimension, but will always keep the locked side ‘up’.   By default, the setting is not selected, which indicates that Smart Packing can rotate the item without restrictions.

Update Amazon When Using Your Own Carrier Accounts

The Amazon Seller Central setup screen now includes an option to enable or disable sending fulfillment updates to Amazon: ‘Update Amazon when orders are fulfilled using shipping methods outside of Amazon Buy Shipping options’.  This setting is disabled by default. When enabled, you will be able to book shipments with their carrier accounts (rather than  Amazon Buy Shipping) and then have the shipment information written back to Amazon. To access the setting, from Settings, select Integrations > Amazon Seller Central tile > Manage My Accounts screen