2022.5.0 New Features

July 12, 2022

Shipment Webhook Event Update

When Shipments are created, customers usually retrieve Shipment information by either using GET /shipments or by setting up and consuming our webhooks, specifically the shipment.create and shipment.create_from_order webhook events.  

In this release, the shipment.create and shipment.create_from_order webhook events are now nearly identical to the GET /shipments responses in the API. 

The only difference that remains between the two payloads is that the GET /shipments endpoint does not return shipment_line_item.order_line_item.source_system_id, a field maintained for minimal backwards compatibility in webhook events only. 

BigCommerce - ShipHawk Integration (Beta)

ShipHawk’s BigCommerce app offers a direct integration between ShipHawk’s services and your BigCommerce site. Once installed, this application is able to:

• Display ShipHawk rates from the checkout page of your BigCommerce site

• Populate rates for orders created in BigCommerce

• Apply ShipHawk rating rules to rates generated in-cart

• Automatically sync and fulfill BigCommerce orders from ShipHawk

After both accounts have been successfully connected, you can configure the application to control how and when ShipHawk interacts with your BigCommerce site. 

Amazon Source System Write-back Support

ShipHawk’s integration with Amazon has been updated to include write-back support for shipments booked with non-Amazon carriers. Now, ShipHawk will mark an order in Amazon as fulfilled/shipped after it has been booked, regardless of whether the carrier was provided by Amazon. This means customers using the Amazon Integration are able to rate and book shipments with both their own carrier accounts and their Amazon Buy Shipping account. 

Improvements to ShipHawk - Shopify Integration

ShipHawk has made improvements to its integration with Shopify to provide more support for a wider variety of Shopify features. Shopify tags are now automatically synced to ShipHawk, so they can be used during the order fulfillment process. Shopify tags can also be used in ShipHawk to create rating rules and shipping policies. With this release, ShipHawk also supports syncing item level reference fields in ShipHawk. You can use order reference fields to populate documents like packing slips in ShipHawk.

Support for Dangerous Goods shipping with DHL eCommerce

ShipHawk now supports Dangerous Goods shipping for DHL eCommerce Domestic and DHL eCommerce International services. When shipping Dangerous Goods with DHL eCommerce, you must also specify the type and quantity of Dangerous Goods being shipped. DHL eCommerce supports shipping lithium batteries, limited quantity, and excepted quantity items.  You can indicate Dangerous Good details in a proposed shipment in ShipHawk for your items using the Add Dangerous Goods Details option. 

Enhanced Auto Print Functionality

ShipHawk users can now control which shipping documents are automatically printed upon booking a shipment. The number of copies of those documents that are set to print by default can also be configured. Previously, you could only set  Auto Print to print up to one (1) copy of the pallet labels, carton labels, and package slips related to a shipment. In addition to these documents, ShipHawk now supports auto printing for BOLs, commercial invoices, and other common documentation related to international shipments.

To change the default settings for Auto Print, navigate to Auto Print  Settings by clicking Settings > Integrations > Printing. The Auto Print card is located under the Label Format  card on the Printing Settings screen. From here, you can select which documents to print automatically, and configure the number of copies for each document that should be printed. 

In addition to enhanced Auto Print settings, you can now also set up a separate Hazmat printer to print documentation related to Hazmat orders. The Hazmat printer can be configured in Printing Settings under the Printers card. 

Contact ShipHawk to enable this feature.

Support for UPS Worldwide Economy Services 

ShipHawk has added support for UPS Worldwide Economy services to the platform. UPS Worldwide Economy Service provides rates for shipping low-weight packages internationally through either the UPS Worldwide Economy Service network  or the UPS Mail Innovations network. 

 Customers who have a UPS Worldwide Economy Services contract with  UPS can now use these services  to book and rate international shipments through ShipHawk. The UPS Worldwide Economy services that ShipHawk supports are UPS Worldwide Economy DDP and UPS Worldwide Economy DDU, depending on which network the packages are delivered through. The UPS Worldwide Economy Services option can be added in ShipHawk from the Carriers page.

To add this service to your account, please contact ShipHawk.

Update Item Fulfillment Status to ‘Packed’ instead of ‘Shipped’

ShipHawk customers using NetSuite as their source system can now update their item fulfillments to a Packed status, instead of Shipped status. By default, when a shipment is booked in ShipHawk, the item fulfillment in NetSuite is updated to a Shipped status. Depending on your fulfillment workflow, this can cause confusion for some shippers, as the order might still be in the warehouse waiting to be picked up by the carrier. 

You can change the status written back to NetSuite from ShipHawk by navigating to Settings > Integrations > NetSuite > Advanced. From the Advanced tab, you can change the default status under the Create/Update Item Fulfillments in NetSuite section. 

Specify Inner Dimensions for Smart Packing

You can now add inner dimensions to your packing materials to ensure Smart Packing packs your boxes accordingly. You might want to add inner dimensions to your packing materials if your products are packaged with any kind of insulation or loose fill materials. This ensures the packing algorithm selects a box with appropriate outer dimensions for fitting both the product and insulation (filler) material. When inner dimensions are set, the packing algorithm treats this as the maximum allowed space when packing items. 

To enable Smart Packing for your account, contact ShipHawk.