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ShipHawk Knowledge Base
FAQs
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How do I restrict the orders my shippers can see or ship?
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What does the "Mask Carrier and Service" rule action do in ShipHawk?
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How long does ShipHawk store order and shipment data?
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If a shipment is cancelled in ShipHawk, how will this impact the associated IF in NetSuite?
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What FedEx One Rate services does ShipHawk support?
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How to set up a kit in ShipHawk?
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What is the difference between OLI Ref. Mapping and OLI Field Mapping in the ShipHawk setting in NetSuite?
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How many e-Commerce integrations can a ShipHawk account connect to?
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Is there any way to prevent IF from syncing from NetSuite?
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What are some reasons my rules are not applying?
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What triggers a shipment to move from “New” to “Ready for Carrier” status?
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If an item is deleted from NetSuite, will it be removed from the products database in ShipHawk?
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What is the difference between Totes and LPNs in ShipHawk?
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In what order are the rule criteria and actions applied?
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Does ShipHawk allow bulk updating for ‘picking’ status orders?
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How do you restore a deleted order in ShipHawk?
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How is on-time delivery calculated in the weekly performance report?
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Does ShipHawk support return labels for military addresses?
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What do I do when an IF record is created in NetSuite but the items are not packed in ShipHawk?
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Can I specify the carrier service used on return labels?
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Why is ShipHawk shipping my NetSuite orders partially?
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How do I know if paperless/electronic invoicing is applied to a shipment?
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What shipping label sizes does ShipHawk support?
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Where can I set up my NetSuite Product Field Mappings in ShipHawk?
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Can I print multiple copies of commercial invoices in ShipHawk?
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Can I export all my products from ShipHawk?
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How to Import Orders and Shipments using a CSV File?
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Why does my scale not appear in the ShipHawk portal?
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Does ShipHawk support electronic commercial invoices?
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How long does it take for my fulfilled orders to update in NetSuite?
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How do I re-sync a Sales Order from NetSuite to ShipHawk?
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Why is Smart Packing™ not producing any packing suggestions?
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Does ShipHawk support international LTL freight shipping?
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What is the difference between a Shipping Policy and a Rating Rule?
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What can I do when my Shopify orders do not show up in ShipHawk?
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How do I map tote numbers to ShipHawk in NetSuite?
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How do Export Control Classification Numbers (ECCN) work in ShipHawk?
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Does ShipHawk support rate time out limits and backup table rates simultaneously?
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Why does the estimated delivery time in Shopify differ from the delivery time in ShipHawk?
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Can ShipHawk support using your own packing materials with FedEx OneRate?
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Can ShipHawk return UPS address validation via API?
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What is the basic structure of a ShipHawk shipping label?
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Can ShipHawk return Masked Carrier/Service for a range of transit days?
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Does ShipHawk support shipping non-inventory items from NetSuite?
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Can I put my orders on hold in ShipHawk?
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Why are my tracking numbers in NetSuite different from those in ShipHawk?
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Why are some of my orders rolling over to the next day’s shipment report?
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What is the difference between a master pack and kit?
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What is FedEx AWB and is it a replacement for the international commercial invoice?
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When is the weekly performance report sent out?
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How do I prevent a SKU in an order from syncing into ShipHawk?
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Can shipping rules override existing billing information in orders in ShipHawk?
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What does the rating rule action "Apply Service Days Filter" do in ShipHawk?
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How do I set SKUs to always ship individually in ShipHawk?
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Does ShipHawk support foreign languages/special characters?
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How do I set up special instructions for freight/LTL shipments in ShipHawk?
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Can users cancel a shipment at any time in ShipHawk?
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How do I prevent orders in “Pending Approval” status from syncing from NetSuite to ShipHawk?
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How are warehouses assigned to orders?
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How are Amazon orders synced to ShipHawk?
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Does ShipHawk support ounces as a weight unit?
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Can I update the email used for PrintNode in ShipHawk?
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How do I process return labels for an order that was manually shipped via Amazon FBA?
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When does address auto validation/correction occur in ShipHawk?
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Why is the ‘number of pieces' missing in palletized proposed shipments when Pack Verify is enabled?
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What do the ShipHawk Carrier/Service fields on the Sales Order in NetSuite do?
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How to search for orders containing specific SKUs via API endpoint?
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How to reinstall PrintNode
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Can users share printers among different user accounts in ShipHawk?
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Can ShipHawk batch process LTL orders?
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Why are there duplicate "Name" fields on UPS shipping label?
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Why am I unable to ship to Puerto Rico and Virgin Islands via FedEx or UPS in ShipHawk?
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What would cause an order to return "No rates available" in NetSuite but rate in ShipHawk?
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What are the reasons only one carrier service is returned?
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Can ShipHawk show rate breakdown in the UI?
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What is the time zone for the Shipping Cutoff Time?
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Why are some users unable to view the items in an order?
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Does ShipHawk send a GS1-128 carton ID to FedEx electronically?
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How to identify where the item values are taken from NetSuite when an order is sent to ShipHawk?
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Why does USPS PB return the “Individual Batch Task has timed out” error?
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ShipHawk Guide
FAQs
Michael Stivers
Owned by
Michael Stivers
Last updated:
Dec 14, 2022
1 min read
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