ShipHawk Guide
Parcel Reports
With ShipHawk Audit, you can create, generate, and schedule detailed reports about parcel shipments.
Accessing Reports
To access parcel reports, select Parcel > Reports:
On the Reports screen, you can create and access reports that you can schedule or generate immediately.
For quick access, at the top of the screen you can selected any scheduled report from the My Scheduled Reports drop-down. Similarly, you can define a new report based on a previously saved template by selecting from the My Templates drop-down.
Creating Reports
Report Name | Report Type | Description | Comments |
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Accessorial Analysis Details | Details | Explains details over each aspect of an invoice, along with providing information about what kind of surcharge was enforced, the service, as well as address and dimensioning information. |
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Accessorial Summary | Summary | The number of times an accessorial was applied to orders in the given date range, and related charges. |
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Accounts with No Data | Summary | Explains what accounts have no data attached with them, a simple sheet that only shows the client, carrier, account, and invoice date. |
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Additional Handling | Details | Looks at any invoice in which there was an “additional handling” charge over the time period and provides basic information about the package including weight, dimensions, and the reference numbers. |
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Address Correction | Details | Sorted by invoice number, it details out every facet of address information including old city, receiving company, old country, old address, and its new city, state, country, and postal code. | IMPORTANT |
Address Correction Audited | Details | Provides information about any account number and the old delivery address, as well as the new address that replaces it. It has information about cities, states, countries, postal codes, and service used. |
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Air to Ground Comparison | Details | Analyzes a tracking number and provides information about it’s air charge, air days, ground days, as well as data on the address. |
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Analysis Details | Details | Provides all-encompassing details regarding every order with the given carrier including details such as: ship/delivery date, tracking number, cost on invoice, service, dimensions, addresses, and more. |
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Annual Summary | Summary | Looks at each service, by quarter, and how much it was used in every aspect (by dollars spent, number of packages, number of pounds, and more). |
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Annual Summary - International Breakdown | Summary | This breaks down how many packages were shipped internationally by service over a quarter, and other details like how much money was spent on international services, and the weight of the packages. |
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Audit Checks | Details | Displays every case in which the audit process began an audit case, and details out the kind of audit that was performed (GSR, residential, void, address correction, etc…) | IMPORTANT |
Audit Credits | Details | Explains the total credit received for each carrier and their services | IMPORTANT |
Billed Invoice vs Credited Invoice | Details | Looks at the billed invoice and compares it to the credited invoice, while looking at the dollar amount for each. | UPS only |
Charge Summary by Service | Summary | Summarizes the number of packages per service, and the correlating invoice amount and payment amount. |
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Chargeback Shipments | Summary |
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Client Credit Audit Summary | Summary | Shows the client’s credits for each week of the report’s time period. |
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Client Credit Summary | Summary | Breaks down the amount of credit credited to the customer by week. |
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Client Net Spend Summary | Summary | The amount of money spent per shipping service (i.e. ground, overnight, international, etc…). |
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Contested Report | Details | Explains any invoice and its correlated charge description that is currently being contested. |
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Cost Allocation by Reference | Details | Looks at the transactions for any given invoice and their reference number, and tells you the charges associated with that invoice and its actual weight vs its billed weight. |
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Cost Analysis Summary | Summary | Looks at the number of transactions and the average cost for each transaction, sorted by the service or charge types. | Fedex only |
CPP Report | Details | Analyzes the cost per package across a variety of dimensions including by the month, or the number of packages per month, average weight of package, and the total weight of the package. In other tabs, it explains your CPP for accessorial, freight, fuel, service levels, and includes the raw data. |
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Declared Value | Summary | Examines the declared value of any invoice over the time period with each carrier. |
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Delivery Status | Details | Looks at the delivery status for every invoice, by deliver date, and tells you if it is on time or late. It also provides details about the address, weight, dimensions, and service type. |
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Delivery Summary | Summary | Provides summary data for every service used, including information on the total packages, charges, weight, and average weight for that service. |
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Dimensional Weight | Details | Covers every detail about any given item in an order in regards to the item’s weight, length, width, height, and the address. |
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Duplicate Charges | Details | Looks at duplicate charges by carrier, and the invoice amount for that invoice number. |
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Duties and Taxes | Summary | Provides a summary of what charges were incurred over the time period, the cost of each charge, and basic information about each of the charger’s invoices. |
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Duties and Taxes Shipment Details | Details | Sorted by invoice number, details shown are about the total charges and cost of charges, as well as about various duties and taxes. |
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Exception and Reason | Details | Shows any invoice that had an exception raised, and is sorted by tracking number. Also has information regarding service type, total charges, and estimated shipping date. |
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Fedex Charge Code Summary | Summary | Provides every charge description for FedEx services and the number of times you were charged for that specific one, as well as the total cost you spent in charges. | FedEx only |
GL Code | Details | ? |
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GL Reports | Summary | Not currently supported, shows exports and shipment cost data with customer specific general ledger (GL) codes applied to billing lines. | Requires Additional Fee |
Ground Transit Days | Details | Looks at the co-signee’s state, and provides the number of times a ground transit service took one day, two days, three days, or more. Information also provided regarding the total shipment counts for each state. |
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GSR Response | Details | List of all shipments for which the Guaranteed Service Refund (GSR) audit was flagged, including response status. |
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International Export | Details | Provides information regarding every detail about any invoice that is an international expert. The details include: total charges, invoice/ship/scheduled/delivery/due dates, address, weight, dimensions, and zones. |
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International Import | Details | Explains invoice numbers in depth by including metrics on total charges by service, addresses, package weight and dimensions, for any international import invoice. |
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Invoice Summary | Summary | Inspects the details of every invoice by carrier and displays information regarding the invoice number, gross charges, discount, quantity, and the bill weights. |
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Invoice Summary by Account | Summary | Looks at each account with each carrier and provides details about the gross charges, discount, discount %, net amount, packages, and the billed weight. |
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Late Payment Charges | Details | Gives a few columns that explain the account number, invoice number, invoice cost, and the late payment fee associated with that invoice. |
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Late PLD Uploads (Denials) Report | Details |
| UPS only |
Late with Exception and Reason | Details | Looks at any tracking number that ended up being late, and provides the reason it was late as well as the charges associated. Other basic delivery data points also included like ship date, estimated days, scheduled date, and the delivery date. |
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Lost and Damaged Packages | Summary | Explains basic information regarding any invoice that contained lost or damaged goods such as: address information, declared value, total charges, and damage messages/notes. |
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Manifest and Non Manifest PU Record Number Summary | Summary | Report showing weight and shipping costs by pickup number (PU). | UPS only |
Multiple Shipments to Same Consignee | Details | Provides details about any invoice that had multiple shipments to the consignee, and includes information like the service used, the weight, date, and address. |
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Net Spend Weekly Summary | Summary | Summarizes the weekly dollars spent for each carrier. |
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On Time Performance - Total Lates by Service | Summary | Analyzes the number of packages and their on time performance, sorted by carrier and their service. Also gives a simple column dedicated to the late % of the service. |
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On Time Performance by Service | Summary | Looks at the services for each company, and provides details about the total packages shipped with them, the total money spent, on time percentage, and late shipping information. |
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Oversize Packages | Details | Details out every metric about any oversize package order including metrics like weight, dimensions, the surcharges accrued, invoice amount, and more. | IMPORTANT |
Package Detail | Details | Provides all details about any given package for an account, including metrics like address, zone, package type, number of packages, weight and dimensions, surcharges, and more. | Individual Reports Available for FedEx, DHL, and UPS |
Package Type by Summary | Summary | Sorted by state, provides information about what kind of service type was used (two day, three day, ground, express, etc.), and the total number of packages by state. |
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Payment | Summary | Includes basic payment information for each account number like the number of packages or transactions, the gross charges, and credits involved. |
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Payment Number Invoice Details | Details | Showcases the invoice amount and payable account for each invoice for the carriers. |
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Payment Number Transactions | Details | Shows the number of transactions by client, and other payment details like status, amount paid, running balance, tax balance, and more. |
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Recovery and Transaction | Details | Shows the total credits for each carrier over the year, and in other tabs shows the shipment counts for each carrier and refund data by carrier. | IMPORTANT |
Recovery and Transactions - Transaction Count | Summary | Shows the number of transactions, and the charge for each transaction. |
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Residential Vs. Commercial | Details | Provides two separate tabs to go over details regarding surcharges to your commercial or residential orders, along with address, company, and dimension information. |
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Returned Packages | Details | Sorted by account number, it details out address information, dates, status, and total charges for any transaction that resulted in a returned package. |
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Saturday Pickup and Delivery | Summary | Explains various metrics about what service was used, status, and net amounts for Saturday pickup and delivery orders. | IMPORTANT |
Service Level Analysis | Details | Provides extensive details about anything cost-related with Fedex including freight charges, discounts, total charges, and average package weight and dimension information. |
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Shipment Details | Details | Explains shipments at every level, including details on total charges, transportation charges, taxes, dates, addresses, box sizing, carriers, and more. |
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Spend by Service | Summary | Explains simply how much money you spent, by month, on each service during the generated report’s time period. |
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Spend Summary | Summary | Summary showing total shipment amounts via each carrier and service, and table showing breakdown of Accessorial charges. | IMPORTANT |
Summary by State | Summary | Provides details, filtered by state, about the average number of days in transit to get there, the cost per shipment, the average zone, the total number of shipments, average weight, and the total money spent on shipping to that state. |
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Surcharge Summary | Summary | Provides a clear list of the kinds of surcharge received over the year, covers surcharges and their total charges such as: oversize, Saturday delivery, fuel, address correction, residential, and more. |
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Third Party Shipments | Details | Provides information about invoice number, the third party service, dates, address, dimensions, and weight. |
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Transaction by Credit Summary | Summary | Breaks down the credit amount based on the billing type (prepaid, consignee, inbound collect, inbound 3rd party, outbound 3rd party or collect). |
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Transit Days from Each Location | Summary | This looks at different accounts and their services, and how many transit days it normally takes for a delivery to happen. Also provides a shipment count for each of those locations. |
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Transportation Packages Summary | Summary | Analyzes the number of packages and the zone for each package by the kind of service used or the service charge that was charged. |
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Void | Summary | Summarizes different metrics for any order that ended up being void, like invoice amount, total charges, address, and date information. |
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Weight Distribution by Service | Summary | Provides details about the weight of packages for any given service used. |
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Zone Density | Summary | Looks at how the total number of times any service shipped in different zones (zones 2-8). |
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Report Criteria
When creating reports, from Select a Report, you can choose from many report types, including:
Accessorial Summary
Accessorial Summary - UPS
Accessorial Summary by Service
Accessorial Summary by Account and Service
Accessorials Analysis Details
Account with No Data
Additional Handling
Address Correction
Air to Ground Compare
Analysis by Service - UPS
Analysis Details
Analysis Details - FedEx
Analysis Details - UPS
Annual Summary
Annual Summary - International Breakdown
Audintel Invoice Billing
Audit Credits
Billed Invoice Vs Credited Invoice - UPS
CPP Report
Charge Code Summary - UPS
Charge Summary By Service
Chargeback - UPS
Chargeback Shipments
Client Credit Audit Summary
Client Credit Summary
Client Net Spend Summary
Contested Report - FedEx
Contested Report - UPS
Cost Allocation By Reference
Cost Analysis Summary - FedEx
Custom Shipment Report - Hickory Farms
Declared Value
Delivery Status
Delivery Summary
Dimensional Weight
Duplicate Charges
Duties and Taxes
Duties and Taxes Shipment Details
Exception and Reason
FexEx Charge Code summary
GL Code
GL Reports
GSR Response
Ground Transit Days
Ground Transit Days - OnTrac - Detailed
Ground Transit Days - OnTrac - Summary
International Export
International Export Custom
International Import
International Import Custom
Invoice Summary
Invoice Summary by Account
Late - Exception Reason and Count
Late PLD Uploads (Denials) Report
Late Payment Charges
Late with Exception and Reason
Lost and Damaged Packages
Manifest and Non-Manifest PU Record Number Summary - UPS
Multiple Shipments to Same Consignee
Net Spend Weekly Summary
On Time Performance by Service
On Time Performance Late Category by Service
On Time Performance Total Lates by Service
Oversize Packages
Package Detail - DHL
Package Detail - FedEx
Package Detail - UPS
Package Type by State - UPS
Payment
Payment Number Invoice Details
Payment Number Transactions
Payment without Credits
Recovery and Transaction
Recovery and Transaction - Transaction Count
Residential Vs Commercial
Returned Packages
Saturday Pickup and Delivery
Service Level Analysis
Service Summary - FedEx
Service Summary - UPS
Shipment Details
Shipment Details by Acccounts
Spend by Service
Summary by State
Surcharge - Accessorial Detail FedEx
Surcharge Summary
Surcharge Summary - FedEx
Surcharge Summary - UPS
Third Party Shipments
Transaction By Credit Summary
Transit Days From Each Location
Transportation Packages Summary
USPS - Express Mail - In Transit After 2 Days
USPS - No Delivery Scan after 7 Days
USPS - Shipment Details
USPS - Spend by Service
USPS - Transit Days by Service
Void
Weight Distribution by Service
Weight Distribution by Service and Zone
Weight Distribution by Service Custom
Weight Distribution by Zone
Zone Density
Next, you can Select a client or search by name/code, Select a Carrier, and Select a Format.
Enter a File Name for the report and Add Details to File Name to describe the report further, which can include the following variables:
$RUN_DATE$
$RUN_DATE_TIME$
$CLIENT_CODE$
$DATE_RANGE$
$CLIENT_NAME$
$CARRIER_NAME$
Generating Reports
Click Generate Report to get a report now based on the Report Criteria settings.
Scheduling Reports
Click Schedule Report to have the report run at a specified time.
Saving Report Templates
Click Save As Template to save the report as a template for future reports.
Downloading Reports
In Reports in Queue, you can see all the scheduled reports; to access and download a report, open Completed Reports.
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