Freight LTL Audit Points Descriptions

Corrected Audit

When an invoice is wrongly charged, it is disputed with carrier. When the dispute is accepted by the carrier, the carrier sends corrected invoice with invoice type indicator ‘CO’. ShipHawk will review invoices with ‘CO’ indicator and process the corrected invoice only.

Duplicate Audit

Duplicate invoices can happen due to various reasons. Invoices may be sent multiple times or via multiple methods (e.g. EDI and PDF). Also, duplicate invoices can be the result of data entry errors or cases when carriers send corrected invoices without indicator. Duplicate audit checks whether the invoice is already in the system and will flag these invoices.

Match Audit

ShipHawk compares the shipment details from carrier invoices vs shipment booking details from ShipHawk’s Shipping platform. This audit will flag unmatched invoices for additional review by an auditor.

Shipper Rules Audit

ShipHawk can apply Shipper specific rules like “Process only invoices before or after engage date or cutoff date” etc. Such conditions can be configured so that invoices that trigger the criteria are flagged for manual review.

Invoice Number Format Audit

Each carrier uses a different format for invoice numbers. This audit checks the invoice number format with the configured number format. If the invoice number format does not conform to the known format, invoice is moved to dispute status for further review.

Invoice Amount Audit

ShipHawk compares the total of the different line items with the net amount due of the invoice. If there is a discrepancy, invoice is moved to dispute status and reviewed by an auditor.

Freight Rate Audit

System validates Freight/Line Haul charge on the invoice, based on weight, volume, any applicable discounts and minimums according to the shipper contract and tariff. The system is capable of validating rates against custom tariffs generic SMC3 tariffs where applicable. (Additional one-time or annual charges may be required to purchase SMC3 tariffs for independent rate verification.)

LTL Surcharge Audit

LTL Surcharge Audit validates whether each surcharge is billed as per contractual agreement or Carrier rules tariff.

Fuel Surcharge Audit

A Fuel surcharge is an additional fee added to the base rate of shipping goods for fluctuating fuel prices. Fuel Surcharge Audit validates the fuel price based on ship date and updates fuel prices as needed.

Residential Audit

When the invoice is charged a “Residential delivery” or “Residential pickup” fee, the invoice consignee and shipper locations are verified to be residential location. If the address is a commercial location, the invoice is moved to dispute status and submitted to the carrier after review by an auditor.

Duplicate Charge Audit

In addition to duplicate invoices, carriers may also apply a single charge more than once on an invoice. Duplicate Charge Audit finds invoices where a single accessorial is charged more than once.

Match Rule Dispute Audit

The system audits the invoice attributes like weight, charge with match weight, and related charges. The criteria are configurable and, when triggered, the invoice will be moved to dispute status for auditor review.

Match Rule Exception Audit

Similar to Match Rule Dispute, the system audits the invoice attributes like weight, charge with match weight, charge. Instead of moving to Dispute status, the invoice will be set to exception status for shipper review.

Vendor Compliance Audit

This Audit can verify shipments to major end customers and retailers that enforce vendor routing guides to verify shipments comply with guide or not. Additional charges may apply.

Carrier Performance Audit

This audit compares the scheduled pickup to the actual pickup date and scheduled delivery to the actual delivery date. This will verify that shipments are delivered according to the contracted service and will help track overall carrier performance.

Payable Amount Audit

Final audit which checks whether the amount audited is complying to configured threshold amount or not.