ANSWER

ShipHawk supports FedEx Freight as a carrier. You must first have a FedEx Freight account before adding the carrier to ShipHawk.

Locating necessary FedEx Freight account details

To add FedEx Freight as a carrier to your ShipHawk account, you must have the following account details:

• Billing Account Number

• Freight Account Number

• Company Name associated with the freight account

• Street (Billing Account)

• City (Billing Account)

• State (Billing Account)

• Zip (Billing Account)

• Country Code (Billing Account)

• Phone Number (Billing Account)

Locate this information and keep it on hand before adding the carrier to ShipHawk.

To locate FedEx Freight information:

1. Log into your FedEx account. The FedEx dashboard appears.

2. Click on the User icon > My Profile.

3. Click the Account Management link on the left-side menu. The Account Management screen appears. Your accounts are listed here.

4. Click on View/Edit in the row corresponding to the account you wish to view. The Account Details screen appears.

5. Note the necessary information on this screen and make sure it is accessible for the next step.

Proceed to the following section for instructions on adding FedEx Freight as a carrier to your ShipHawk account.

Once you have located all the relevant account information on your FedEx account page, you can enter that information into ShipHawk to add FedEx Freight as a carrier and get FedEx Freight rates.

Adding FedEx Freight to ShipHawk

The following section provides instructions for adding FedEx Freight as a carrier to ShipHawk. Once added, FedEx Freight will be available as a carrier to all your warehouses.

To add FedEx Freight

1. Log into your ShipHawk account. The ShipHawk dashboard appears.

2. Click on the Settings icon in the top right corner of the dashboard. Select Carriers from the available menu options.
   
   The Carriers screen appears.
   
   

3. Click on the FedEx Freight tile. The Add Your Account screen for FedEx Freight appears.

4. Complete the screen.

5. Click on the FedEx End User License Agreement link.
   
    A new window appears.
   
   

6. Check the Accept FedEx EULA? checkbox and click the OK button to accept.

7. Click the Validate button to finish.

8. When complete, the FedEx Freight tile will have a green checkmark.
   
   You have now successfully connected your FedEx Freight account to ShipHawk. You will begin getting FedEx Freight quotes when rating shipments.

Validating Rates

Before using this carrier, validate that the carrier correctly returns rates for your proposed shipments.

FedEx Freight account types

FedEx Freight should always return Express freight rates (1 Day Freight, 2 Day Freight, 3 Day Freight), but in some cases, neither Economy nor Priority freight rates will be returned by FedEx.  This may be due to the existence of different types of accounts that can be used for Freight. 

You may have an 8-digit Freight-only account (a legacy practice that FedEx is moving away from), or a 9-digit Enterprise account that has been Freight-enabled. Enterprise accounts are accounts that can be used for a variety of services, such as Express, Ground, Freight, etc.  

Freight accounts can also be either shipping accounts or “bill to” accounts. The shipping account is the account you use to ship your products. The “bill to” account is used for alternate billing situations where the freight charges are billed to an account that was not the account that the freight was shipped under.

You cannot register for Web Services (what ShipHawk uses) credentials using the old 8-digit Freight-only accounts. If an 8-digit Freight account is being used, that account needs to be linked to an Express or Enterprise account and the 9-digit Express/Freight account would be used to add the account to ShipHawk.