When you click on an order from the Order History screen, you will be redirected to the Order Details view. The Order Details page is where you can review order information and perform single order actions. This section will describe how to navigate the Order Details view.
The Order Details page contains different UI elements and functionality depending on if an order has already shipped.
For clarity, this page will be divided into an Order Details View for unshipped orders and Order Details View for shipped orders.
On this page:
Order Details View- Unshipped Orders
Order Details Sidebar
The Sidebar in the Order Details screen contains details about the order, including which system the order originated from, the status of the order, and how it is being shipped. Most fields in the sidebar are populated by default and some are read-only. Fields that you can edit will be indicated below.
From top to bottom:
Search open orders: You can navigate to the Order Details page of an open order if you enter the exact order number in the Search open orders field and press Enter on your keyboard. You will be redirected to that open order’s Order Details page.
Switch to Ready-to-ship Mode: If you have an order that is “ready to ship” and you would like to scan it, you can switch to ready-to-ship mode from the Order Details page by clicking on the Switch to Ready-to-ship Mode button.
Status: Displays the status of your order. You can use the Status drop down to manually change your order status. For the definitions of all Order Statuses, jump to ____.
Requested: If applicable, the type of service that the order was requested to ship with. This field applies to orders that have already generated a rate.
Warehouse: The warehouse the items in this order originate from. If the warehouse listed in this field is incorrect, and the order has not yet shipped, you can use the drop-down to select a different warehouse location.
Packing Slip: The type of packing slip that will be shipped with the order. If your organization has preconfigured packing slips, they will appear here. You can use the Packing Slip drop-down to select a different packing slip from the default.
See full history: Click the See full history button to view changes made to the order while in the ShipHawk platform. You can view what was added, updated, or changed, and by which user in the Audit History screen.
Notes: Where all your notes for this order are stored. You can click the Edit Notes button to add and edit notes associated with this order.
Source System Details: This read-only section displays the System and Domain (if applicable) where the order originated from.
Shipments: Displays the status of each of the shipments that have been booked from this order. You can also filter your order by shipment status here.
Not Shipped: Displays information about the Item SKUs that have not yet shipped with the order. This section will also show a picture of the item, item quantity, and a description of the item if it has been provided.
References: Any order references your organization has created and that belong to this order will be displayed in this section.
Order Details View
The main workspace in an Order Details page contains shipping and packaging information related to the order. You can make manual edits to an order here before booking a shipment. Common reasons for modifying order details are to verify customer addresses, add or delete package information, or choose a faster shipping service. If the order originated from a source system, the package information defaults based on the items associated with the order.
Sample order view with shipment information.
Origin and Destination Addresses
The left-hand columns in this view contain the origin and destination addresses of your order, derived from either the source system or the default origin and destination addresses setup in ShipHawk. You can edit the origin and destination address of your order and validate your destination address here. To edit the origin or destination address of your order, hover over the Origin or Destination headings until a green pencil icon populates. Click on the pencil icon and make manual edits using the pop-up screen.