IN PROGRESS
Depending on specific account requirements, various options and settings can be changed to improve performance. Some options that could reduce performance might be set for an account that does not need those options.
Many of these options are set in aadmin (see https://shiphawk.atlassian.net/wiki/spaces/AAAG/overview ), on the Edit Account page.
Review if ‘Allow book shipment before rating’ is required
The Allow book shipment before rating option (field name: allow_book_shipment_before_rating ) directs the system to NOT rate a shipment before booking for parcel carriers.
This option can be set for an account from the Edit Account page in aadmin.
If this option is enabled:
The system will rate the shipment after booking in async mode. The Item Fulfillment (IF) write-back will be made AFTER the shipment is rated in background. The cost/price in NetSuite will be correct, but there may be an additional delay for the write-back (normally within 1 minute).
If the customer is including the shipping cost/price in their document templates (for packing slips, carton labels, mil labels, and so on), the cost/price could be missing or incorrect. Most likely you do NOT want to enable Allow book shipment before rating for accounts that need the actual shipping cost accurately displayed by the document templates. In this case, consider removing the cost/price information from account's document template. The default document template includes the cost/price information, so be sure to remove that from the template if that information is not needed by the account’s use cases.
Review number of carriers used by the account
Rating time depends on the number of carriers account has. More carriers - longer request.
Booking time depends on how many Packages/SLIs/OLIs we have in order.
include_packing_slips_into_labels
include_military_label_into_labels
include_ucc_labels_into_labels
Those 3 settings force system to generate documents within the booking request.
For customers that has Auto Print enabled, consider disabling those settings, because the document generation will be requested automatically after booking request.
Number of enabled ShippingPolicies/RatingRules can make the rating and booking slower. Consider disabling rules that are not longer required.
For packing slip templates should NOT contain links to external images (e.g. company logo URL) - that slows down the generation process.