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ShipHawk provides permissions and security controls to reduce the risk of unauthorized access to provide a more secure platform. 

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These controls include:

• Multi Factor Factor / Two Factor Authentication (2FA).

• IP address whitelisting, where admins can restrict access to the ShipHawk TMS user interface based on pre-configured Internet Protocol (IP) address ranges for groups of users.

As an admin, to configure 2FA and for your system, choose ⚙️ > Settings > System Access / 2FA.

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Multi Factor Authentication

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Admin users can restrict access to the ShipHawk UI based on pre-configured IP ranges for groups of users.  Setting IP limits, also known as IP whitelisting, allows admins to restrict access to the ShipHawk site to specific IP addresses (or a range of  IP adresses)of IP addresses).

Important: IP whitelisting restrictions do not apply to admin users, who must always use 2FA. This gives admin users more flexibility about how they can access ShipHawk, but to assure additional security, they must use 2FA.

Multiple IP ranges can be configured for merchants with multiple warehouses, and different restrictions can be applied based on different User Roles in ShipHawk.  

ShipHawk highly recommends that you use this feature for your security and for your customers’ security.

If you wish, you can specify that regular users who have 2FA enabled are not restricted by IP address whitelisting. To skip IP whitelisting for those users who have enabled 2FA, select Skip IP whitelist for users with enabled 2FA.

To specify access / login restrictions based on IP addresses:

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