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Before a pick task (Batch, Super Batch, Cluster, Consolidation, or Order) is started, ShipHawk WMS will always display a profile of “what is to come” and allow the operator to “skip” this pick batch if necessary. A simple parameter-based formula computes the “Estimated Time” in minutes based on the number of containers, bins, items, and units, with the default assumption of 5 seconds per container, 30 seconds per bin, 15 seconds per item, and 2 seconds per unit. You can change the defaults for the formula using the ‘Set Pick Standards (pickstandards)’ rule (see Rules ).
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In this example, the operator is issued a Cluster Pick (see above); hence a cart is initially scanned to begin the process.
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Once the item is verified, ShipHawk WMS will direct the operator to pick a specific quantity of that item to a specific tote/container. The tote/container ID or the shelf alias may be scanned to verify the pick.
Note
NOTE: If a “case pack” (number of units in a case or carton) is defined for the item being picked (see Item Master Setup section), and the option to enable Full Case Picking is set (see Configuration Setup section), and the unit quantity to be picked is greater than the case pack quantity defined, ShipHawk WMS will instruct the operator to pick full cases of the item, rather than the unit quantity. An option to automatically create and assign, or scan, an SSCC-18 container ID is also available for each full case picked. Any residual quantity (not a multiple or a full case), will be redirected to another pick to an overpack container.
If, for some reason, the entire quantity is not available, the operator may select the Short Pick option and enter the quantity actually available (see cycle count section for consequences of this action). This will trigger ShipHawk WMS to redirect the tote(s) affected by this short pick to a Resolve Short pick area upon completion of the pick tour.
Note
NOTE: ShipHawk WMS does not redirect a picker to find new inventory in case of a short pick; rather the affected tote is directed to a special exception area where operators skilled in reconciliation will use specific ShipHawk WMS features to retrieve appropriate inventory from other bins to remedy the shortage. If no inventory is available to satisfy the shortage, the order can be held for future receipt (creating a crossdock demand that will alert receiving when the inventory arrives) or shorted and shipped as is, upon approval.
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Real time status of all outbound activity is visible using the ShipHawk WMS Order Status Summary page (also accessible via the Administration menu) as show below. This page displays order-based status, from picking, through packing and shipping.
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Orders Picked Per Hour
The Operator Performance Dashboard can display a metric for Orders Picked Per Hour:
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This metric displays the hours of picking for each operator per day. The metric is based on the ‘hours of picking’ and the ‘number of picks per day’ for a given operator.
Important: The ‘hours of picking’ is calculated from the ‘timestamp of the last pick of the day’ minus the ‘timestamp of the first pick of the day' for a given operator. The metric’s ‘Orders Picked Per Hour’ for an operator is then the ‘number of picks per day’ divided by the ‘hours of picking’. Keep in mind this metric assumes the operator has only been doing picking during the ‘hours of picking’ on a given day. If the operator was also doing tasks other than picking on a given day (before the ‘timestamp of the last pick of the day’ takes place), the Orders Picked Per Hour in the metric could appear lower than the operator's actual picking pace per hour.