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With the parcel workstation, you can pack , ship, and book and order and process a shipment all in one session. Rather than using the Order Details page to manage both packing and shipping, a warehouse worker at a workstation can use a purpose-built workflow page to pack and ship parcels.Once this feature has been enabled for your account by ShipHawk, your admin users can configure the workflows and the workstations that meet your business requirements and warehouse layout. Warehouse workers at workstations can then follow the workflows to pack and ship efficiently.in a simple user interface. A warehouse worker can easily use this interface to package shipments.

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Note

The workstation page does not include a way select a carrier, service, routing, and accessorials: it is only focused on packing and shipping.

Info

Workstations are available for Parcel but LTL workstations are not currently supported.

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Parcel Workstations

Administrators can now force users to scan items one at a time when a line item’s quantity is below a number, such that if there are less than 10 items, the user must scan them one by one. Otherwise, the user can manually enter the quantity (example: 100 items) using the keyboard. Contact your ShipHawk account manager for more information.

Info

You can combine orders in workstations that have the same tote. The system will alert you to multiple orders for a given tote, which can then easily be combined by clicking the Combine All Orders. If you are interested in using workstations to combine orders, please contact your ShipHawk Account Manager. 

Getting Started

As a warehouse worker, you work from a streamlined page for your Workstation

For example, the Workstation screen simply looks like this:

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, which you can access after scanning an order number.

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Packing Boxes (or Packages)

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  1. From the Workstation screen, scan or enter the identifier for a proposed shipment.  This identifier can be an order number, an LPN (License Plate Number, which is a unique barcode or RFID identifier for a handling unit ), or Tote number (a container identifier). 

  2. The screen shows the proposed shipment items in ITEMS the Items panel and the packing details in PACKAGES.In ITEMS Packages panels.

    NOTE: You can scan a packing material’s barcode to get the dimensions of the packing material. This increases worker efficiency while using workstations to pack items so they don’t need to use a keyboard or mouse to enter dimensions data.

    Smart Packing can provide the recommended packages:

    1. For each package, click on it to review the optional Materials/Presets, Length/Width/Height, and Weight settings. Click the Scales icon to get the weight information directly from the scale at the workstation.

    2. Items in the package are listed under ITEMS IN PACKAGE. Identify the items in the package: scan them or select SKU or UPC.

    3. When done packing, click Save Package.

  3. If not using Smart Packing, from the Items panel, you can pack the items individually by clicking PACK, or pack them all at once by clicking PACK ALL. For PACK, initially it packs one item. From the MULTIPLE QUANTITY pop-up screen, you can pack more than one at a time. You can scan items or enter the quantity on the pop-up screen. You can scan one and then update the quantity manually to reduce the number of times you have to scan an item. When ready, click DONE.

  4. In PACKAGES, you have the following optional settings:From Materials, select the type of materials from the drop-down (default is none).

In Length, Width, and Height, specify the dimensions of the package. In Weight, specify the weight of the package. Click the Scales icon to get the weight information directly from the scale at the workstation.


  1. Items in the package are listed under ITEMS IN PACKAGE. Identify the items in the package: scan them or select SKU or UPC.

  2. When done packing, click CLOSE PACKAGE.Once the package is ready, you can directly book the shipment and print shipping labels.

Directly Book Shipments and Print Shipping Labels

Once the package is ready, you can book shipments and print shipping labels directly from the packing workflow rather than having to book shipments from the Order Details page:.

  1. Click the FINISH button in the lower right corner of the screen.
    NOTE: You can print all carton labels before clicking the Finish button. This can improve efficiency and accuracy because you can use the box packing screen to check which carton labels should go on which boxes after the carton labels have been printed. A window will briefly display “BOOKING SHIPMENT” and then “SHIPMENT IS BOOKED.”

  2. After the shipment is booked, shipping labels and packing slips will be printed as configured in workflow settings.

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Packing Pallets

NOTE: Currently, to pack pallets using this new packing workflow feature, the boxes (or packages) must first be packed using the new packing workflow (as described in the previous section, Packing Boxes / Packages).

As a warehouse worker, to pack pallets at a Workstation with a Workflow for packing pallets:

  1. From the Workstation screen, scan or enter the identifier for a proposed shipment. 

  2. The screen shows the proposed shipment packages in ITEMS and the pallet details in PALLETS.

  3. In ITEMS, you can pack packages individually onto pallets by clicking PACK, or pack them all at once by clicking PACK ALL. For PACK, initially it packs one package. From the MULTIPLE QUANTITY pop-up screen, you can pack more than one at a time. You can scan packages or enter the quantity on the pop-up screen. You can scan one and then update the quantity manually to reduce the number of times you have to scan a package. When ready, click DONE.

  4. In PALLETS, you have the following optional settings:From Materials, select the type of materials from the drop-down (default is none).

In Length, Width, and Height, specify the dimensions of the pallet. In Weight, specify the weight of the pallet. Click the Scales icon to get the weight information directly from the scale at the workstation.

In Value, enter the total value of the packages on the pallet.

In Material Weight, enter the total weight of the packages on the pallet.

In Freight Class, select the freight class from the drop-down. These classes can include:

  • 50 – Durable freight that fits on a standard 4' × 4' pallet (50+ lbs per ft3)

  • 55 – Bricks, cement, hardwood flooring, construction materials (35–50 lbs per ft3)

  • 60 – Car accessories, car parts (30–35 lbs per ft3)

  • 65 – Car accessories and parts, boxed books, bottled drinks (22.5–30 lbs per ft3)

  • 70 – Car accessories and parts, auto engines, food items (15–22.5 lbs per ft3)

  • 77.5 – Tires, bathroom fixtures (13.5–15 lbs per ft3)

  • 85 – Crated machinery, cast iron stoves (12–13.5 lbs per ft3)

  • 92.5 – Computers, monitors, refrigerators (10.5–12 lbs per ft3)

  • 100 – Car covers, canvas, boat covers, wine cases, caskets (9–10.5 lbs per ft3)

  • 110 – Cabinets, framed art, table saws (8–9 lbs per ft3)

  • 125 – Small home appliances (7–8 lbs per ft3)

  • 150 – Auto sheet metal, bookcases (6–7 lbs per ft3)

  • 175 – Clothing, couches, stuffed furniture (5–6 lbs per ft3)

  • 200 – Sheet metal parts, aluminum tables, packaged mattresses, aircraft parts (4–5 lbs per ft3)

  • 250 – Mattresses and box springs, plasma TVs, bamboo furniture (3–4 lbs per ft3)

  • 300 – Model boats, assembled chairs, tables, wood cabinets (2–3 lbs per ft3)

  • 400 – Deer antlers (1–2 lbs per ft3)

  • 500 – Gold dust, ping pong balls (less than 1 lbs per ft3)

In NMFC, enter the National Motor Freight Classification (NMFC).

  1. Packages on the pallet are listed under PACKAGES.

  2. When done packing, click CLOSE PALLET.