Email Carriers are carriers that you can communicate with directly from the ShipHawk TMS user interface to arrange shipments by messaging . The initial communication to the carrier is sent (by email and in the ShipHawk portal).
Typically, the shipments are FTL shipments, but this feature can support communication about other kinds of shipments as well.
These Email Carriers must be selected from carriers available in your system. Note that these are configured separately from the other types of carriers in the ShipHawk TMS settings, as follows:.
To add an Email Carrier:
On the ShipHawk TMS user interface, select ⚙️ Settings. In the left hand column of the Settings page, under CARRIERS, select Email Carriers:
The Email Carrier page is displayed. Click the + ADD EMAIL CARRIER button. The New Email Carrier screen is displayed:
In Name, enter the name of the carrier.
In Carrier, select the carrier from the drop-down list.
In Email, enter the email address for communicating with the carrier. Be sure you are entering an email address that the carrier has recommended for messaging about rate quotes.
Click ADD EMAIL CARRIER.