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  1. Log into your ShipHawk account. 

  2. Click the Settings icon > Integrations

  3. Select the BigCommerce tile. You will be redirected to the BigCommerce Manage My Accounts screen.


    To successfully connect your accounts, you will need to get your Store URL from your BigCommerce Administrator page. You cannot use the URL of your public BigCommerce site, as the URL should be an internal link. 

  4. From your computer, open a new window. Navigate to your BigCommerce Admin account. 

    1. You will be redirected to the home screen of your Admin site.

  5. Copy the URL from this page. 

  6. Navigate back to your ShipHawk window.

  7. Paste the link you copied in the Store URL field of the BigCommerce Manage My Accounts screen.

  8. Select the Disable order sync? checkbox if you do not want your BigCommerce orders to automatically sync to ShipHawk.

    If you are a customer that uses a separate ERP to manage your organization’s orders, then it is recommended that you disable this synchronization. 

  9. Select the Disable product sync? checkbox if you do not want your BigCommerce products to automatically sync to ShipHawk.

     If connecting ShipHawk with an ERP or other source system, you will want to disable product sync.

  10. If you would like to enable multi-origin rating, see https://shiphawk.atlassian.net/wiki/spaces/HELP/pages/edit-v2/126386193#Multi-Origin-Rating-with-BigCommerce on the Enable Multi-Origin Rating? and Sync order with selected Rate settings.

  11. Select the Accept terms of service checkbox.

  12. Click Connect. You will be redirected to BigCommerce to authenticate the installation of the ShipHawk application. 

  13. Confirm the installation of the ShipHawk application.

  14. You will be redirected back to the Integrations page in ShipHawk.

  15. A success message displays at the top of the page to confirm the integration.

    You should also see the ShipHawk application installed in your BigCommerce Admin account under Apps > Marketplace > My Apps.

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