ShipHawk Guide
BigCommerce Installation and Setup Guide
- Kendall Gurian (Deactivated)
- Michael Stivers
ShipHawk’s BigCommerce app offers a direct integration between ShipHawk’s in-cart rating and order fulfillment services and your BigCommerce site. After integrating ShipHawk with your BigCommerce account, ShipHawk will be able to:
Display carrier rates from the checkout page of your BigCommerce site
Populate rates when manually creating or editing orders in BigCommerce
Automatically apply ShipHawk rating rules to rates generated in-cart
Automatically sync orders from BigCommerce to ShipHawk
Automatically fulfill BigCommerce orders that are shipped in ShipHawk
This guide covers the following topics:
BigCommerce Integration
This section provides instructions for how to connect your BigCommerce account to ShipHawk, and how to install the ShipHawk app in BigCommerce.
During the installation and integration process, you must switch back and forth between your BigCommerce and ShipHawk accounts. Open each account in a different browser tab or window to speed up navigation between accounts.
Connecting BigCommerce to ShipHawk
To begin using ShipHawk’s rates with your BigCommerce store, you must first add your BigCommerce integration to ShipHawk. The following section provides detailed instructions for how to set up this integration.
To connect your BigCommerce account to ShipHawk
Log into your ShipHawk account.
Click the Settings icon > Integrations.
Select the BigCommerce tile. You will be redirected to the BigCommerce Manage My Accounts screen.
To successfully connect your accounts, you will need to get your Store URL from your BigCommerce Administrator page. You cannot use the URL of your public BigCommerce site, as the URL should be an internal link.From your computer, open a new window. Navigate to your BigCommerce Admin account.
You will be redirected to the home screen of your Admin site.
Copy the URL from this page.
Navigate back to your ShipHawk window.
Paste the link you copied in the Store URL field of the BigCommerce Manage My Accounts screen.
Select the Disable order sync? checkbox if you do not want your BigCommerce orders to automatically sync to ShipHawk.
If you are a customer that uses a separate ERP to manage your organization’s orders, then it is recommended that you disable this synchronization.
Select the Disable product sync? checkbox if you do not want your BigCommerce products to automatically sync to ShipHawk.
If connecting ShipHawk with an ERP or other source system, you will want to disable product sync.
If you would like to enable multi-origin rating, see BigCommerce Installation and Setup Guide | Multi Origin Rating with BigCommerce on the Enable Multi-Origin Rating? and Sync order with selected Rate settings.
Select the Accept terms of service checkbox.
Click Connect. You will be redirected to BigCommerce to authenticate the installation of the ShipHawk application.
Confirm the installation of the ShipHawk application.
You will be redirected back to the Integrations page in ShipHawk.
A success message displays at the top of the page to confirm the integration.
You should also see the ShipHawk application installed in your BigCommerce Admin account under Apps > Marketplace > My Apps.
Uninstalling the ShipHawk app
If necessary, you can remove the ShipHawk application from your instance of BigCommerce. The following section provides instructions for uninstalling the ShipHawk app from your BigCommerce store.
To delete the ShipHawk app
Log into your BigCommerce Admin account.
From the left-side panel, click Apps > Marketplace.
Locate the ShipHawk app listed under the My Apps section.
Click the Uninstall button.
If the uninstall action is successful, the ShipHawk app will be removed from the My Apps page.To confirm the integration is no longer active in ShipHawk, navigate back to the ShipHawk Integrations screen and refresh your browser.
Select the BigCommerce tile. You will be redirected to the BigCommerce Manage My Accounts screen.
The ShipHawk app is now deleted. You can reinstall the app and reconnect your BigCommerce store to ShipHawk at any time.
ShipHawk App Settings
After you have successfully added your BigCommerce account to ShipHawk, the ShipHawk app will be installed to your instance of BigCommerce. The following section will go over how to configure the settings for your ShipHawk app in BigCommerce.
Configuring the ShipHawk App in BigCommerce
After installing the ShipHawk app, you must configure your ShipHawk app settings and confirm your connection in BigCommerce. You can use these settings to control when and how your ShipHawk rates will be displayed on your BigCommerce site.
To configure ShipHawk settings in BigCommerce
Log into your BigCommerce Admin account.
From the left-side panel, click Settings > Store Setup > Shipping.
You will be redirected to the Shipping Manager page.
From the Shipping Manager page, locate the Checkout Shipping Options section.
Here you can edit settings related to your cart.
Click the Configure button to the right of the heading.You will be redirected to a screen titled Rest of the World, where you can configure shipping quotes displayed in-cart.
From the Rest of the World screen, locate the Real Time Shipping Quotes section.
The ShipHawk app should be displayed in the grid below.
Toggle the button to the right of the BigCommerce Shipping heading.
The Configure ShipHawk pop-up screen is displayed.
Here you can change the default configuration of your ShipHawk application and test your connection between BigCommerce and ShipHawk.
If you would like to change the display name of your ShipHawk rating service, enter it in the Display Name field.
The Display Name will appear every time you use ShipHawk to get rates in BigCommerce.
You have configured your ShipHawk app settings in BigCommerce.
To verify the connection between ShipHawk and BigCommerce
From the Configure ShipHawk pop-up screen, click the Quote tab.
Enter a sample zip code under the Destination Zip/Postal Code field from the Quote tab.
Test that your rates are working properly by clicking the Get Quote button at the bottom of the screen.
The Quote section should populate with a list of accurate rates based on the zip code.
You have confirmed a connection between your ShipHawk account and BigCommerce.
Manual Product Import
If your product catalog has already been synchronized to ShipHawk from your ERP source system, you can skip this section.
If you have additional product data in BigCommerce that does not exist in your ERP system, you can manually import your products from BigCommerce to ShipHawk using the product import function. In this case, adding additional product data can improve your in-cart rating services.
Manually importing products
This section will go over how to initiate a manual import from BigCommerce using the eCommerce Integration import function in ShipHawk.
To add your BigCommerce product catalog
Log into your ShipHawk account.
From the top menu, click Products > Product Import/Exports.
You will be redirected to the Product History screen.
Select Actions > Import Products.
The Import Products screen is displayed.
Click on the Import from drop-down menu, and select eCommerce Integration from the list of options.
Locate your BigCommerce integration from the Choose an Integration drop-down field.
Click Start Import to begin importing your products.
Multi-Origin Rating with BigCommerce
BigCommerce now supports multi-location inventory management, and ShipHawk offers multi-origin rating.
Once BigCommerce is connected, you can have the option of using ShipHawk’s multi-origin rating with BigCommerce’s multi-location inventory management. ShipHawk will provide rates based on all the available locations of each item in an order.
All BigCommerce locations used for rating should have the code value populated. The code value should match the ShipHawk warehouse code.
BigCommerce is responsible for adjusting inventory on its end. The multi-origin rating feature was designed solely for rating and does not handle fulfillment. BigCommerce does not allow ShipHawk to change the fulfillment location, which may differ from the order’s location when the multi-origin rating feature is enabled. BigCommerce always uses the default origin location when creating orders.
All active BigCommerce locations must exist in Shiphawk as warehouses, where the ShipHawk warehouse code must be equal to the BigCommerce location code.
In the Manage Your Account settings for BigCommerce (Settings > Integrations > BigCommerce), you have:
Enable Multi-Origin Rating? – When enabled, ShipHawk provide rates based on all the available locations of each order item.
Sync order with selected rate? – When enabled, ShipHawk generates a proposed shipment based on the rate selected in-cart, and it will ignore other proposed shipment generation shipping policies.
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