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  1. Go to ⚙️ > Settings > Users.

  2. For the user, click the Reset 2FA button.:

    image-20240514-223508.pngImage Added


    The pop-up message explains “This will reset this user’s 2FA required to access ShipHawk. The user will be prompted to generate a new code the next time they login to ShipHawk.”

  3. Click Reset 2FA (or Cancel).

    image-20240514-223605.pngImage Added

  4. When the user attempts to sign in, they will need to complete the “handshake” as described in Using Two-Factor Authentication (2FA) in ShipHawk TMS .