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Many of these options are set in aadmin (see https://shiphawk.atlassian.net/wiki/spaces/AAAG/overview ), on the Edit Account page.
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Review if ‘Allow book shipment before rating’ is required
The Allow book shipment before rating option (field name: allow_book_shipment_before_rating ) directs the system to NOT rate a shipment before booking for parcel carriers.
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The system will rate the shipment after booking in async mode. The Item Fulfillment (IF) write-back will be made AFTER the shipment is rated in background. The cost/price in NetSuite will be correct, but there may be an additional delay for the write-back (normally within 1 minute).
If the customer is including the shipping cost/price in their document templates (for packing slips, carton labels, mil labels, and so on), the cost/price could be missing or incorrect. Most likely you do NOT want to enable Allow book shipment before rating for accounts that need the actual shipping cost accurately displayed by the document templates. In this case, consider removing the cost/price information from account's document template. The default document template includes the cost/price information, so be sure to remove that from the template if that information is not needed by the account’s use cases.
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Review number of carriers used by the account
Rating time depends on the number of carriers account has. More carriers - longer request.
Booking time depends on how many Packages/SLIs/OLIs we have in order.
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