How to Map Order References from NetSuite to ShipHawk

Your organization may have fields on your sales orders and shipping labels that do not currently exist in ShipHawk. This field mapping feature not only imports these unique fields to ShipHawk, it can also override existing ShipHawk fields with fields that your organization uses instead. Once your sales order fields become available in ShipHawk, your organization can use them for creating rating rules and shipping policies.

Order reference number mapping

Order reference numbers are values that do not currently exist in ShipHawk and are pulled from NetSuite sales orders into ShipHawk’s database.

When synchronized to ShipHawk, order reference numbers trigger rule actions and appear on shipping documents. Using these reference numbers, you can better customize the ShipHawk fulfillment process for your organization.

These sales order reference numbers are then populated in empty ShipHawk fields to allow you to configure ShipHawk to match your organization’s fulfillment needs. Order references can only be mapped from existing fields on the sales order in Netsuite.

To map a new order reference number:

Log into NetSuite. The NetSuite dashboard appears.
Select ShipHawk > Setup > ShipHawk Settings. Do not click on either the New or Search options.

The ShipHawk Settings List screen is displayed.
Click the Edit link.
You will be redirected to the ShipHawk Settings screen.
Click the Orders > ShipHawk Order Reference Number Mapping tab. The ShipHawk Order Reference Number Mapping tab appears.
Click the New ShipHawk Order Reference Number Mapping button.

The ShipHawk Order Reference Number Mapping screen appears.
Select an option from the Reference Number Type field.

If you select Other # as your reference number type, the Reference Number Name field appears.
Enter a unique name in the Reference Number Name field.
Under the Sales Order section, select an option from the Sales Order Field drop-down field. This selects the sales order field in NetSuite that is sent to ShipHawk as a new reference field mapping.
Click the Save button to finish. New orders that contain the matching Sales Order Field will now sync that data into ShipHawk as an order reference.
Repeat this procedure for all the reference number fields that you wish to map from NetSuite to ShipHawk.

If you have further questions, contact ShipHawk Support (support@shiphawk.com) for more information.