CS Tools menu

The Customer Service (CS) Tools include pages for viewing API requests, meter events, orders, and rate requests.

NOTES

API Requests

• API requests made on an account can be searched by clicking on the "New Search" button.

• Account ID must be specified for search, and User ID, Order Number, Order Public ID, http method, and search start can be specified.

Orders

• Orders can be searched by Account ID, Order Number, and Order Public ID.

• Order details and audit history can be viewed by clicking "View" in the Actions column.

Clear Products

All products can be wiped from an account using this tool

• After selecting "Clear Products" from main nav bar, select desired account from dropdown.

• Click "Clear Products" button.

• You will be directed to a confirmation page where you must type in the universal id of the account into the text box, and click "Clear Products" button in order to permanently delete the account's products.

• Sign into account, and navigate to Products page. You will see that all skus have been deleted.

Shipment Details

Adding documents:

• pdfs can be uploaded after clicking the "Add Documents" button.

• Selecting "BOL" or "Insurance Certificate" from document type dropdown, and uploading pdf will make documemt visible in CS tools AND in Shiphawk UI..

• Selecting "image" from document type dropdown will make document available in CS tools but NOT in Shiphawk UI.

Editing status:

• Shipment status can be updated to any status and it will be reflected in Shiphawk UI.

Editing Addresses:

• Origin and Destination address can be updated and changes will be reflected in Shiphawk UI.

Editing Notes:

• Notes and customer notes can be added on shipment details page

• Both notes and customer notes can be viewed on shipment details page

• Customer note populates in Shiphawk UI, while Note does not.