This section will introduce you to the basics of using the ShipHawk WMS Warehouse Management System on your mobile or desktop device.

ShipHawk WMS is an advanced Warehouse Management System solution, built and maintained by ShipHawk, to complement NetSuite (and other ERPs). It offers mid-market ease-of-use while supporting tier 1 best practices. Based on decades of hands-on domain experience and system development with warehouse management systems, ShipHawk has engineered ShipHawk WMS to deal with “real world” warehousing operations, optimizations, and exceptions. ShipHawk WMS is a high performance, easy-to-use, and reliable solution to provide best practices in receiving, putaway, move/replenishment, wave planning and optimization, picking, packing, shipping, cycle counting and more.

The ShipHawk WMS User Experience (UX) is 100% web-based and will run on virtually any mobile and fixed device that supports the WebKit- or Chromium-based browser engine, including but not limited to Firefox, Chrome, Safari, Edge, Opera, or Silk. If operating ShipHawk WMS on a mobile device, that device must be running a recent version either Google Android, Amazon Fire OS, or Apple iOS. You may also run ShipHawk WMS on virtually any modern-day desktop or tablet operating system, using one of the browsers noted above.

ShipHawk WMS is compatible with touch screen devices, barcode scanners (acting as keyboard wedges, either wired or wireless), and traditional keyboards (soft or hard). The most common device deployed for using ShipHawk WMS in a warehouse is a Motorola TC70 Mobile Computer; however, some customers have simply chosen to deploy low-cost consumer-grade tablets with wireless scanners, typically costing substantially less. Regardless of the device, ShipHawk WMS offers a consistent, easy-to-use, intuitive user experience.

ShipHawk WMS can be deployed to the cloud or on premise in a customer’s environment. See our Technology section for details on the technologies employed. ShipHawk WMS is compatible with all major cloud services such as AWS and Azure.

Summary of Capabilities

Receive

ShipHawk WMS provides a unified user experience to easily and fluidly receive inventory into the warehouse, whether the expected receipt is sourced from a Purchase Order (PO), Transfer Order (TO), Return Authorization (RA), or Advanced Shipping Notice (ASN).

Putaway

ShipHawk WMS provides directed/suggested putaway of inventory receipts based on item characteristics, current inventory status, bin availability, crossdock demand, and putaway rules. Putaway can direct inventory to randomly assigned bins (rule based), fixed bins, bins with like inventory, or empty bins.

Replenish

ShipHawk WMS offers several different ways to execute inventory moves throughout the warehouse. Manual moves, or system-directed moves and replenishments will be directed by ShipHawk WMS as inventory is required for different needs throughout the operation.

Optimize

ShipHawk WMS embeds advanced optimization techniques to rapidly identify the best orders to group together for wave management. Optimization techniques consider the affinity of items, line counts, unit counts, packing requirements, travel paths, shipping, priority and more to assign groups of tasks/orders into the most efficient pick batches possible.

Pick

ShipHawk WMS supports best practice, advanced paperless picking methods including Cluster (group of orders picked to a cart), Batch (group of common orders pick together), Super Batch (group of batches picked to a cart), Wave (group of orders in a wave all picked together), Consolidation (group of orders for a common customer shipped together), and of course, Order picking.

Pack

ShipHawk WMS packing features allow the operation to perform a 100% scan-verified inspection of picked orders (if desired), as well as define, document, label, and prepare containers/packages for shipment. Value added services and specialized labeling are also supported through ShipHawk WMS. SSCC18 carton labels for retal compliance can also be generated during packing or shipping operations.

Ship

ShipHawk WMS provides real time shipment manifesting processes to produce ship labels and supporting documentation for UPS®, FEDEX®, USPS®, as well as other parcel and freight carriers. International consolidation shipping services offered by Global-e and Passport are also available in ShipHawk WMS. A VICS BOL is produced for all LTL shipments. UPS®, FEDEX®, USPS® trademarks are property of their respective owners.

Count

ShipHawk WMS Cycle Counting is a best practice tool to keep inventory perpetually accurate in bins across the warehouse. ShipHawk WMS automatically directs operators to count bins/items based on rules defined by the operation. ShipHawk WMS also provides sophisticated count reconciliation tools to review variances and decide the disposition of each count. Counts may be directed, manually initiated, or triggered by certain events such as a short pick.

Search

ShipHawk WMS provides lightning-fast search and reporting of inventory levels by bin, item, and/or container. In addition, order status, complete history, task details, shipment tracking IDs, and order attributes are available in a flexible and intuitive manner. With authorization, documents can be reprinted or regenerated, and orders can be reset or even cancelled if required at any time.

KPIs

ShipHawk WMS captures and displays real time results for 36 best practice Key Performance Indicators (KPIs) across all operation. These KPIs can be visualized in charts and graphs, or presented in tubular form, all in real time. Performance trends over time and snapshots of current activities are all available by user, date and location.