When you click on an order from the Order History screen, you will be redirected to the Order Details view. The Order Details page is where you can review order information and perform single order actions. This section will describe how to navigate the Order Details view.
The Order Details page contains different UI elements and functionality depending on if an order has already shipped.
For clarity, this page will be divided into an Order Details View for unshipped orders and Order Details View for shipped orders.
On this page:
Order Details View- Unshipped Orders
Order Details Sidebar
The Sidebar in the Order Details screen contains details about the order, including which system the order originated from, the status of the order, and how it is being shipped. Most fields in the sidebar are populated by default and some are read-only. Fields that you can edit will be indicated below.
Search open orders: You can navigate to the Order Details page of an open order if you enter the exact order number in the Search open orders field and press Enter on your keyboard. You will be redirected to that open order’s Order Details page.
Switch to Ready-to-ship Mode: If you have an order that is “ready to ship” and you would like to scan it, you can switch to ready-to-ship mode from the Order Details page by clicking on the Switch to Ready-to-ship Mode button.
Status: Displays the status of your order. You can use the Status drop down to manually change your order status.
Requested: If applicable, the type of service that the order was requested to ship with. This field applies to orders that have already generated a rate.
Warehouse: The warehouse the items in this order originate from. If the warehouse listed in this field is incorrect, and the order has not yet shipped, you can use the drop-down to select a different warehouse location.
Packing Slip: The type of packing slip that will be shipped with the order. If your organization has preconfigured packing slips, they will appear here. You can use the Packing Slip drop-down to select a different packing slip from the default.
See full history: Click the See full history button to view changes made to the order while in the ShipHawk platform. You can view what was added, updated, or changed, and by which user in the Audit History screen.
Notes: Where all your notes for this order are stored. You can click the Edit Notes button to add and edit notes associated with this order.
Source System Details: This read-only section displays the System and Domain (if applicable) where the order originated from.
Shipments: Displays the status of each of the shipments that have been booked from this order. You can also filter your order by shipment status here.
Not Shipped: Displays information about the Item SKUs that have not yet shipped with the order. This section will also show a picture of the item, item quantity, and a description of the item if it has been provided.
References: Any order references your organization has created and that belong to this order will be displayed in this section.
Order Details Fields
The main workspace in an Order Details page contains shipping and packaging information related to the order. You can make manual edits to an order here before booking a shipment. Common reasons for modifying order details are to verify customer addresses, add or delete package information, or choose a faster shipping service. If the order originated from a source system, the package information defaults based on the items associated with the order.
Origin and Destination Addresses
The left-hand columns in this view contain the origin and destination addresses of your order, derived from either the source system or the default origin and destination addresses setup in ShipHawk. You can edit the origin and destination address of your order and validate your destination address here. To edit the origin or destination address of your order, hover over the Origin or Destination headings until a green pencil icon populates. Click on the pencil icon and make manual edits using the pop-up screen.
Compare Carrier Rates
When all the necessary package and shipment information for an order is entered in the system, a suggested shipment is created. This means you do not have to manually select the carrier a shipment should be booked with. In some cases, however, it may be necessary to override the suggested shipment and manually select a carrier for your order. The Compare Carrier Rates section allows you to manually select a different carrier for a single order. The most common reasons for selecting a new carrier are:
To book an External Shipment for an international LTL order
To manually re-rate an edited order based on a different criteria than cheapest rate
You can compare LTL rates side-by-side with Parcel rates for efficient decision making. This is useful if, for example, you want to easily decide between shipping 10 items to the same destination as parcels, or to ship those 10 items on a pallet.
ShipHawk supports international LTL as external shipments, but does not support international LTL directly. Booking shipments as external shipments is mainly useful for record keeping purposes.
To manually select a different carrier for an order, click the Compare Carrier Rates button. The Compare Carrier Rates pop-up window will populate, with a list of available carrier and service options.
Each column on the Compare Carrier Rates screen will be defined in the table below:
Type | Indicates the type of package your order is being shipped in. |
Service | Displays service options offered by each carrier. |
Est.Delivery Date | Displays the date the item(s) are expected to be delivered assuming pack,pick,and ship process operates as predicted. ShipHawk does not guarantee this delivery date.. |
Transit Time | Displays the number of business days an item is in transit. |
Rate | The rate offered by the carrier. |
Handling Unit / Package Details
Handling Units are a combination product and packing materials. They assist the algorithm in gathering accurate carrier rates. If the order was synced from a source system, ShipHawk will pre-fill the Package or Handling Unit section of the Order Details page. A Handling Unit section is missing product or package details when the product being shipped is not properly cataloged, or the order was created manually in ShipHawk and items have not been added yet.
Weight: If you have a scale or dimensioner set up, you can weigh your item manually from the Order Details page. A package will be configured based on the dimensions of your item.
Materials and Presets: Use this if your organization has a default packing material that is preferred to use with a certain kind of item.
Packing Type: Here, you specify how the item(s) should be packed. There are several packing type options available, here is what each type means:
Parcel: Select this option if your package is pre-packed and small enough to go with a parcel carrier (FedEx, USPS, etc.).
Box: Select this option if your item is a loose box and it is NOT on a pallet.
Crate: Select this option if you are shipping something in a plywood create, it may or may not have spaces for a forklift.
Pallet: Select this option if there are one or more pieces strapped securely to a pallet.
Unpacked: Select this option if your item is completely unpacked and it needs to ship with a blanket wrap provider or utilize our packing algorithm.
SKU: Select this option if you have your products configured to ShipHawk.
Dimensions (Length, Width, Height): The dimensions of the item being packed, these values are pre configured if the item is already cataloged in ShipHawk.
Piece Type: If you have multiple pieces contained in one larger package (such as a pallet), you can specify the piece associated with an item here. There are several packing type options available, here are what some common types mean:
Bag: A type of container, sometimes packed on a pallet. Bags are how some items are shipped, such as coffee.
Bundles: A bundle has several different items that are combined into one unit, and are therefore being shipped together.
Carton: Select this option if your item is packed in the manufacturer's packing.
Drum: Commonly used for transporting oils, other liquids and dry goods.
Pail: A small shipping container in the shape of a cylinder, usually contains a handle. Is also referred to as a bucket.
Commodity Description: You can enter a description in this field to help identify the item.
Select Items: If you are manually scanning an item to verify your package, click the Select Items button. This will take you to the Select Items screen, where you can verify the items in your package or enter a new item.
Add Dangerous Goods Details: A dangerous good (also referred to as Hazardous/HAZMAT) is anything that is capable of posing an unreasonable risk to health, safety, and property when transported. ShipHawk allows users to rate and ship fully regulated dangerous goods.
You can click Add Dangerous Goods to indicate the item you are shipping is a dangerous goods. This will take you to the Dangerous Goods Details screen. Here you can indicate the Hazard Class and Amount of the good(s) you are shipping.
Settings at Handling Unit Level
ShipHawk users can now set the Freight Class, NMFC, and Total Handling Unit (HU) Weight at the handling unit (pallet) level rather than the commodity level. In this way, users can tell ShipHawk the freight class, NMFC, and total weight of the entire pallet. Contact your ShipHawk account manager if you would like to find out more about this feature, which must be enabled for your account (‘Set total weight at handling unit level’).
Freight Class: Select the Freight Class for the handling unit.
NMFC: Entere the NMFC code for the handling unit. The National Motor Freight Classification (NMFC) standard groups commodities into 18 classes based on density, stowability, handling, and liability.
Total H.U. Weight: the total handling unit (H.U.) weight of the handling unit (pallet). The value of this field must be entered manually. The value of this field is the only weight put on the BOL in the carrier information section. In this case, the individual commodity weight fields, which show the weight of the items in the commodity, are not included on the BOL or sent to the carrier. The only place the individual commodity weight fields are used is in determining the weight of each piece (box) on the pallet for carton label / SPS Commerce / EDI purposes.
Commodity Description: Enter a description for the handling unit.
Origin and Destination Add-Ons
Add-ons, or accessorials, are additional services you would like to add to your shipment when it is being picked up or dropped off. The exact add-on options that are available for your order are different depending on the type of order. This section will define the most common order and destination add-ons.
Inside Pickup: Offered if LTL carrier needs to come in and pickup inside the building, beyond the front door or loading dock.
Liftgate Pickup/Delivery: An accessorial for LTL shipments that contain heavy items.
Notify Prior to Delivery: When a carrier should contact the shipper prior to completing the delivery.
Collect on Delivery: A service where payment is paid at the time of delivery instead of at the time the order was purchased.
Destination Signature: Indicate whether the carrier needs to obtain a signature at the time of delivery. This is done to confirm the package was delivered.
Order Details View- Shipped Orders
After your order has been processed, the interface of the Order Details page changes. New fields will populate, and most other fields become read-only. This section will outline the new actions you can take using the Order Details page once an order has been shipped. Remember, these actions are performed on individual orders when using the Order Details screen. You can navigate to an Order Details view by clicking on an individual order link in the main Order Summary page.
Order Detail Actions
Print Labels: Click the Print Labels button to print all carton labels associated with the shipment. If you click the Print Labels button, a pop-up window will appear, and you will be prompted to make a choice as to where to print the labels (usually ZPL or PDF).
Print Label: The printer icon at the top of the Order Details page, located to the right of the Print Labels button . Click this icon to print the Print Label or BOL.
Print Return Label: The Receipt icon at the top of the Order Details page. Click this icon to generate and print the return label for the shipment.
Print Packing Slip: The User icon located at the top of the Order Details page. Click this icon to print the packing slip, which was automatically generated after shipping an order.
Print Commercial Invoice: The Dollar Sign icon located at the top of the Order Details page. Click this icon to print a commercial invoice for your international order.
Track: The tracking number associated with your shipment. You can click the number to be redirected to a tracking page.