For sending information to ShipHawk, the following requirements must be met:
1. Shipments must be synced to ShipHawk
When a shipment is ready to be packed and/or shipped in ShipHawk, the shipment must be synced over to ShipHawk. Only the object related to the actual shipment needs to be synced.
For example, in NetSuite there are Sales Order objects, and each Sales Order may have multiple Item Fulfillment records which represent the pick task and shipment.
This sync must take into account the mappings that have been configured by the administrator.
Order sync must be able to recover in the case of order sync failing
For example, if a shipment sync (or any request to SH API) failed:
save detailed information to logs that can be accessed by an administrator
ensure there is a system that will try sending the record again after some time
if fails constantly (10 attempts over 5 hours with exponential delay) - mark the order/fulfillment as failed to sync.
Allow the user to manually sync an order to ShipHawk by clicking a button
Order sync uses the ___ endpoint. Please refer to the order sync documentation for information on various JSON objects . The following fields are required:
The order_number of the object being shipped.
Origin address block, with the warehouse code field populated.
The warehouse code is an ID that is set in ShipHawk to differentiate warehouses. The order creation request should include a warehouse ID that corresponds to a warehouse inputted in ShipHawk:
The destination address block
The items being shipped, in the order_line_items block:
Required:
sku
name
description
qty
item weight
ShipHawk specific Smartpacking information:
item_type (parcel, handling_unit, unpacked)
type_of_item (loose, box, pallet)
do_not_pack_with_other_items (boolean)
do_not_palletize (boolean)
do_not_pack_before_palletize (boolean)
If available:
item dimensions (length, width, height)
item value
UPC
LTL information, such as:
freight_class
nmfc
commodity_description
International information, such as:
hs_code
country of origin
order status
order level reference_numbers, as mapped by the administrator
billing_details, if mapped by the administrator
Note: If the bill_to field is not populated by the mapping, then the field should default to ‘sender’
requested_rate_id, for cases where the user rates the shipment. See #2 below.
2. Users must rate order in the ERP with ShipHawk
Prior to fulfillment, users must be able to rate the order in the ERP with ShipHawk by clicking a button. Upon clicking this button, the connector must send a rating request to shiphawk, receive rates from ShipHawk, and display them in a dropdown menu. If a rate is selected, it is to be applied to the ‘ship method’ field and the rate_id should be synced over to ShipHawk. Not all customers will use this, but it is important for some B2B use cases. In our other integrations, this rating exists at the Sales Order level, and not at the shipment level object.
Here is what rating looks like in Netsuite:
Here is what rating looks like in Acumatica:
In order to rate in ShipHawk, the rates endpoint must be used.
The following fields are required:
Apply rules: true
Any origin or destination accessorials
~most fields from the shipment sync above~ (to be copied over later)
3. Serial/lot numbers must be synced with ShipHawk
The serial/lot numbers available for packing/ shipping must be synced with ShipHawk so that they can be verified in ShipHawk. This can be done by sending
The user must be able to scan a serial/lot number into ShipHawk.
ShipHawk must have a list of serial/lot numbers in stock for that SKU, and be able to verify the serial number scanned.
After a shipment is booked, the serial/lot numbers must be recorded in the ERP using webhooks.