ShipHawk Guide

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March 8, 2023

This document provides an overview of the new features and fixes in the 2023.2.0 release. 

Release Notes also available on HubSpot.

Performance Optimizations

In this release, ShipHawk engineering has worked hard to optimize performance in a number of ways: 

  • Improved Printing Speed. Documents now can be printed more efficiently after a shipment has been booked, providing shipping labels faster.

  • Improved Booking and Rating Performance. Rating and booking speed has been improved.  This release includes a number of backend enhancements designed to reduce the time required for booking and rating.  While actual processing speed for a given order depends on many factors, including Carrier API response times, computer and internet connection speeds, and the size of an order (among other factors), these enhancements may result in up to a 10-15% reduction in overall time to rate or book each order.

Carton Label Printing During Box Packing

You can now use box packing workflows to print carton labels while packing boxes. This new capability will be especially useful for packing shipments that contain many packages that all require carton labels. Instead of waiting until the shipment is booked to print and apply all carton labels, you can now apply them one at a time. 

Increased Saved Views Limit

By default, you can save up to 10 Saved Views in ShipHawk. However, you might need to save more than 10 Saved Views if you are batch processing a lot of different types of orders.  This limit can now be changed so that you can now save up to 25 Saved Views. Contact your ShipHawk Account Representative about increasing the default number of Saved Views.

Filter Enhancements

This release introduces the following new filters for searching orders:

  • UPC

  • Order Number

  • Serial Number

  • Bin Number

  • Serial Number

  • Recipient

  • Order Reference

SPS Commerce Connector Updates

As an EDI provider, SPS Commerce integrates with NetSuite and can use data from ShipHawk to generate Advanced Shipment Notices (ASNs) to a wholesale distributor’s customers. 

In this release, the SPS Commerce Connector includes the ability to auto-generate ASNs conditionally. This gives you a way to automatically generate ASNs only for those shipments to your customers that require ASNs.

To learn more about using ShipHawk’s SPS Commerce Connector, contact your ShipHawk account manager or email support@shiphawk.com.

FedEx Ground for Residential Addresses

ShipHawk now supports FedEx Ground for residential addresses: residential deliveries to customers can now use the FedEx Ground service method. This supports merchants who have negotiated with FedEx to get better rates when shipping to residential addresses using commercial services, even when paying the residential surcharge.

Dispatch YRC Freight by API

You can now send pickup requests by API to YRC Freight. Previously, it was necessary to call YRC to dispatch shipments.

Service East Coast States with OnTrac

In August 2022, OnTrac and LaserShip announced the launch of their transcontinental delivery service, connecting OnTrac’s West coast delivery and LaserShip’s East coast delivery to move packages from coast to coast in as few as three days. With this transcontinental delivery service, the states serviced by OnTrac in ShipHawk now include:

  • New Hampshire

  • Massachusetts

  • Connecticut

  • Rhode Island

  • New York

  • Pennsylvania

  • Delaware

  • Maryland

  • Virginia

  • West Virginia

  • North Carolina

  • South Carolina

  • Georgia

  • Florida

  • Ohio

  • Michigan

  • Indiana

  • Kentucky

  • Tennessee

  • Mississippi

  • Arkansas

  • Texas

  • Colorado

  • Utah

  • Arizona

  • Idaho

  • Washington

  • Oregon

  • Nevada

  • California

Third Party Billing for non-US Accounts

On the Billing screen, when entering Third Party billing information, BILL SHIPPING TO now includes a Country field. (Previously, a U.S. address was assumed.)

Search Orders and Shipments by Last Mile Tracking Number

A carrier service integrated with ShipHawk can work with a local consolidator service for the “last mile” delivery to a customer. The Last Mile Tracking number is the identifier for this “last mile” delivery by the local consolidator service. On the Orders or Shipments pages, you can now search by this Last Mile Tracking number.

Additional Handling Accessorial in UPS Rules

You can now add an accessorial to specify additional handling information for a UPS shipment. When creating a rule, when you select Add this accessorial for this Carrier and then select UPS, the Additional handling accessorial is presented. You can use this to include insurance information, special handling instructions, or other handling information as needed.

New Rules Actions

The following new rule actions are now available:

  • Mask Carrier and Service: with this updated Rating Rule action, you can either use ShipHawk default service masking, or with the new functionality, you can custom define service level names, carrier mapping, and number of service levels.  Custom Mask Carrier and Service enables you to display your unique text and map only the specific carrier services based on your preferences.

The default Mask Carrier and Service rule action returns the lowest shipping cost based on four predefined service levels, including Standard Ground, Standard Three-Day, Standard Two-Day, and Standard Next Day, that are mapped to all carrier services.

  • Free Shipping for Category/Subcategory: you can now automatically specify free shipping for selected product categories and subcategories with this Rating Rule action. With product categories and subcategories, rule creation is simplified; you do not have to enter specific SKUs that qualify for free shipping.

  • Set External Shipments Fields: you can now define a Shipping Policy rule action to automate the selection of the External Shipment checkbox and related fields. This provides improved automation for customers using External Shipments while reducing shipment processing time and the possibility of mistakes related to manual entry. Note that multiple rules might be needed for some fields (such as Markup).

  • Round-Up Rates To The Nearest Dollars: you can use this Rating Rule action to automatically round up shipping rates to the nearest dollar or other increment, improving the aesthetics and usability of in-cart rate display. For example, when the Round Up Rates is enabled, a rate of $6.17 or $6.89 will automatically round up to $7.00.  Alternatively, you can round to the nearest value, so $6.17 rounds to $6.00 and $6.89 rounds to $7.00.

    NOTE: Currently, when specifying the Value field for Round Up Rates, ShipHawk recommends a value of $1.00 (the default) or $0.50. If you use a value such as $0.99, the actual amount might not end with .99 each time because .99 is added each time: you could get amounts of $1.99, then $2.98, then $3.97, and so on.

  • Set Packing Markup Based on Estimated Material and Labor Cost: with this Rating Rule action, you can markup shipping rates based on estimated labor and material costs for the shipment based on the size of the shipping container.  This is useful especially if you are constructing shipping crates or other custom packaging, and therefore need a variable markup based on estimated cost. In the definition, you can specify Packing Material Cost per Sq/Ft Material Surface Area, Packing Labor Time per Sq/Ft Surface Area for Material, and Labor Rate Per Hour.

Product CSV Updates

To simplify configuration and help you take advantage of the latest features in ShipHawk, the .CSV file template for uploading product data now includes columns for:

  • Product Category and Product Subcategory

  • “This Side Up”

  • Envelope Packing

  • No labels

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