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✔️ Hold the device at least 15 inches above the item.
✔️ Scan from the top:
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Device Operation Dimensions and Parameters
Parameter | Specification | Comment |
|---|---|---|
Maximum Object Size | Longest dimension < 40” | Real-time Assistant will show if larger item can be scanned. |
Minimum Object Size | Smallest dimension > 0.5” | Some features > 0.25” can be scanned if the item is smaller and the device is closer to the item. |
Error to Ground Truth | < 0.5” for cuboidal < 1.0” for irregulars | Scan from top down for best results. |
Minimum Distance Device to Item | Keep device > 18” from all surfaces of items | Better results occur when device is closer rather than farther. |
Incompatible Materials | Transparent Shiny, Glossy | Item and ground surface should be matte and opaque. |
Battery Life | 8 hours | (Assuming Real-time Assistant is in use for 10% of the 8 hours.) |
Ambient Operating Temperature | 41 - 95 degrees Fahrenheit (5 - 35 degrees Celsius ) |
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The dimensions will now be in NetSuite for the item:
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Scanning Dimensions with ShipHawk TMS
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On the ShipHawk TMS user interface, from the menu bar, select Products > Scan Items.
Next, you select a dimensioner from a drop-down list of the ones that have been registered, and then you can proceed to scan items with it.
From the drop-down, select a registered device:
(If you want to double-check the device’s serial code on the ShipHawk Dimensioner device itself, to make sure you have the registered device: select the gear icon ⚙️ and then select About. On the About screen, scoll down to Device Info section’s Serial field.)
NOTE: If you have PrintNode, the selection will include the Read weight from Scales option.
Select this option if you are measuring dimensions and also the weight:
Next, select the ShipHawk Dimensioner device from the Select a registered device dropdown:
Click Next.
The screen for scanning now displays:
Note that the Item # column, the screen keeps a count of the number of the items you’re scanning during this session.
Using the ShipHawk Dimensioner, scan the SKU or UPC code and then the dimensions of an item.
Scan SKU or UPC. Aim device directly from the the front, and press yellow button on side of device:
Scan item dimensions from above, with device’s cameras on its back, and press large yellow button on the device’s screen:
Upload the scan result by press the yellow upload button:
The page now shows the results of the scan.
The status icons initially show
to indicate the data has not yet been synced with ShipHawk and your ERP.Note that you can edit the data if you wish to round it up or adjust it further.
The status icons now show
to indicate the data change :
Click SYNC to sync the items with ShipHawk and your ERP.
A green checkmark indicates the sync is completed:
See the following video for an example of the scanning process:Continue scanning the SKUs and then the dimensions of each item at hand using the ShipHawk Dimensioner.
Keep in mind if you leave the page and discontinue the session, you can continue scanning SKUs later by going to Products > Scan Items.
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On Order Details, in the left navigation area, from Dimensioner device, select the device serial code of the ShipHawk Dimensioner you will use:
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Next, scan a package (or handling unit), and click the dimensions icon to have the dimensions you’ve scanned upload for the package (or handling unit):
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If you have the ShipHawk Dimensioner but don’t see the Dimensioner device drop-down and dimensions icon on the user interface, contact your ShipHawk account manager to enable the Show on shipment package form option.
| Info |
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If you would like to scan pallet / handling dimensions, please contact your ShipHawk account manager. |