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To learn more about the features included with the SuiteCommerce ShipHawk Connector, refer to How the ShipHawk SuiteCommerce Connector Works.
The integration process is as follows:
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Installation Instructions
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Congratulations, you have installed the ShipHawk SCA Connector!
Troubleshooting
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If the ShipHawk SCA Connector is already installed on your account you might encounter the situation shown below. Then please select the Replace Existing Objects action while installing the bundle.
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To activate the
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extension
Though the ShipHawk SuiteCommerce Connector may be installed, it needs to be manually activated in NetSuite in order for it to display on your SuiteCommerce website.
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Locate the ShipHawk SuiteCommerce Extension and select the Active Checkbox.
Click the Activate button, located at either the top or bottom of the list.
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To deactivate the
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extension
Navigate to the Extension Manager page. From your NetSuite menu bar, click Commerce > Extensions > Extension Manager.
Find your SuiteCommerce Domain and click Edit. This will take you to the Activate Themes and Extensions page.
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NetSuite will utilize the native Shipping Functionality when your connector becomes deactivated.
Troubleshooting
If you opt to deactivate your SuiteCommerce Connector and it is still appearing on your SuiteCommerce site and Domain, you may need to clear your site’s cache in NetSuite for the change to take effect. This section will instruct you on how to do so:
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Receiving an “ERROR: Field not found” when installing the extension can be caused by adding the custom sales order fields incorrectly, or failing to add them altogether.
Click Save.
Ensuring Rates can be used at Checkout
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Navigate to Lists > Accounting > Shipping Items.
From the list, locate all Shipping Rates you want returned at the time of checkout. Repeat this for each Shipping Item necessary.
Click Edit.
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