In January 2025, ShipHawk made available the ShipHawk TMS SuiteApp.

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1. From the NetSuite dashboard, select Setup > Users/Roles > Access Tokens > New.
   You will be redirected to the Access Token screen.
   

   

2. Complete the screen by entering the following information:

   1. In the Application Name field, choose ShipHawk Integration.

   2. In the User field, choose the proxy user you set up in the previous procedure.

   3. In the Role field, select ShipHawk Shipping Web Services. 

   4. After  you complete each field, the Token Name field automatically populates with a new token name. Click Save, but DO NOT EXIT THE SCREEN. A confirmation screen will populate.

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1. From the NetSuite dashboard, select ShipHawk > Setup > ShipHawk Settings.
   You will be redirected to the ShipHawk Settings List screen.
   

   

    

2. Click Edit to access ShipHawk settings.
   

   

3. Complete the ShipHawk Settings screen.

   1. In the SHIPHAWK HOST NAME field:

      1. Enter the ShipHawk endpoint to set up your Production environment.
         For example, if the ShipHawk endpoint is:
         https://abcdef.tms.myshiphawk.com
         Enter:
         abcdef.tms.myshiphawk.com

         NOTE: If you are interested in a sandbox environment or user-acceptance testing environment, please contact your ShipHawk account manager for more information.
         

   2. In the API Key field, enter the ShipHawk API key found in the ShipHawk platform. To locate the ShipHawk API key, complete the following steps:
      

      1. Login to your ShipHawk account in a separate browser window or tab.  If you are not sure which account to use, contact your ShipHawk Implementation Representative.
         

      2. On the right side of ShipHawk’s top menu bar, click on the Settings icon and select the Settings link. The Settings screen appears.
         

      3. From the left-side menu, click on the Developer API link. The API Keys screen appears.
         

         

          

      4. Click the Create New API Key button located at the top of the screen. The Create API Key pop-up window appears.
         

         

          

      5. Enter a Name for your API Key. Then, click Create API Key.
         

         

         A success message will display at the top of the pop-up window to confirm your API Key has been generated.
         

      6. Click Copy to copy your API Key.
         

         

         Important: Your API Key will only be displayed one time. Ensure you have saved and copied your key correctly before exiting the Create API Key window.
         

      7. After you have successfully copied the API Key to your clipboard, click Done.

      8. Navigate back to NetSuite and the ShipHawk Settings screen.

      9. Paste the ShipHawk API key into the API Key field in NetSuite.
         

         

   3. Click on the Shipping Methods tab.
      

      

   4. In the Default Shipping Method dropdown field, select your organization’s usual shipping method. If unknown, just select one from the dropdown list. Your ShipHawk Implementation Representative will assist you with this later.

   5. Click Save when you are finished.

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In NetSuite, the number of concurrent connections is shown in the Account Concurrency Limit field, and also on the Concurrency Monitor and Integration Governance screens. You can now configure the number of concurrent connections ShipHawk will use with your NetSuite implementation in the Concurrency Rate Limit field. The Concurrency Rate Limit setting in ShipHawk must be less than or equal to the Account Concurrency Limit field in NetSuite.

Monitoring Concurrency Performance

You can view concurrency performance in NetSuite with the Concurrency Monitor, and review concurrency usage for integrations on the Integration Governance screen. For example, you might have a NetSuite Basic service tier that allows for five concurrent connections, or you might have a higher service tier that allows for more connections. As a NetSuite administrator, you need to identify the service tier that best meets your overall business and performance requirements.

Account Concurrency Limit in NetSuite

In NetSuite, the Account Concurrency Limit setting defines the number of concurrent operations that can be performed for each integration. For example, if your Account Concurrency Limit is set to three and you book five shipments in ShipHawk, NetSuite will only create the first three Item Fulfillment records simultaneously. The two remaining records will not be created until the first three records were successfully created.

To check the current value of the Account Concurrency Limit in NetSuite:

1. Select Setup > Integration > Integration Governance.
   

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2. Note the Account Concurrency Limit field value. This value should be greater than or equal to the Concurrency Rate Limit value you can set in ShipHawk.

Rate Limiting in ShipHawk

On the ShipHawk web portal, you can specify the number of connections that ShipHawk uses to connect to NetSuite in the Concurrency Rate Limit field:

1. Select ⚙️ > Settings > Integrations.

2. Click the NetSuite tile for NetSuite Manage Your Accounts.

3. Select Advanced tab and go to the Rate Limiting section:
   

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4. In Concurrency Rate Limit, enter a value that is less than or equal to the Account Concurrency Limit in NetSuite.

Adding ShipHawk Warehouses to NetSuite Locations

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