In January 2025, ShipHawk made available the ShipHawk TMS SuiteApp.

From the NetSuite dashboard, select Setup > Users/Roles > Access Tokens > New.
You will be redirected to the Access Token screen.
Complete the screen by entering the following information:
1. In the Application Name field, choose ShipHawk Integration.
2. In the User field, choose the proxy user you set up in the previous procedure.
3. In the Role field, select ShipHawk Shipping Web Services.
4. After you complete each field, the Token Name field automatically populates with a new token name. Click Save, but DO NOT EXIT THE SCREEN. A confirmation screen will populate.

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Copy both the Token ID and the Token Secret in the Token Name field to a protected document or location outside of NetSuite. You will need to access this document later.

Configuring ShipHawk Settings in NetSuite

ShipHawk Settings control various aspects of the SuiteApp integration, including communication between ShipHawk and NetSuite, data synchronization, field mapping and more. This step focuses on connectivity for rating and order synchronization. Contact your ShipHawk Implementation Representative to discuss optional settings and configuration.

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Only NetSuite users with Administrator role have access to the settings.

To add your ShipHawk API key to NetSuite

From the NetSuite dashboard, select ShipHawk > Setup > ShipHawk Settings.
You will be redirected to the ShipHawk Settings List screen.
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Click Edit to access ShipHawk settings.
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Complete the ShipHawk Settings screen.
1. In the SHIPHAWK HOST NAME field:
  1. Enter the ShipHawk endpoint to set up your Production environment.
    For example, if the ShipHawk endpoint is:
    https://abcdef.tms.myshiphawk.com
    Enter:
    abcdef.tms.myshiphawk.com
    NOTE: If you are interested in a sandbox environment or user-acceptance testing environment, please contact your ShipHawk account manager for more information.
2. In the API Key field, enter the ShipHawk API key found in the ShipHawk platform. To locate the ShipHawk API key, complete the following steps:
  1. Login to your ShipHawk account in a separate browser window or tab. If you are not sure which account to use, contact your ShipHawk Implementation Representative.
  2. On the right side of ShipHawk’s top menu bar, click on the Settings icon and select the Settings link. The Settings screen appears.
  3. From the left-side menu, click on the Developer API link. The API Keys screen appears.
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  4. Click the Create New API Key button located at the top of the screen. The Create API Key pop-up window appears.
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  5. Enter a Name for your API Key. Then, click Create API Key.
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    A success message will display at the top of the pop-up window to confirm your API Key has been generated.
  6. Click Copy to copy your API Key.
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    Important: Your API Key will only be displayed one time. Ensure you have saved and copied your key correctly before exiting the Create API Key window.
  7. After you have successfully copied the API Key to your clipboard, click Done.
  8. Navigate back to NetSuite and the ShipHawk Settings screen.
  9. Paste the ShipHawk API key into the API Key field in NetSuite.
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3. Click on the Shipping Methods tab.
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4. In the Default Shipping Method dropdown field, select your organization’s usual shipping method. If unknown, just select one from the dropdown list. Your ShipHawk Implementation Representative will assist you with this later.
5. Click Save when you are finished.