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Understanding Orders in ShipHawk
It’s important to understand what Orders in ShipHawk represent any kind of order (sales orders, purchase orders, transfer orders, and so on) that contains are, and to understand how the ERP you’re working with identifies what’s ready for fulfillment.
In ShipHawk, Orders represent one or more items/SKUs that are ready to be fulfilled (ready to be shipped).
In some many ERPs, the concept of what’s been purchased is separate from the concept of what’s ready to be fulfilled.
For example, NetSuite has Sales Orders (what’s been purchased), and then Item Fulfillments (what’s ready to be fulfilled). While the Sales Order contains all of the items purchased, the Item Fulfillment contains only the particular items that are ready to be fulfilled at a particular time. Similarly, the Acumatica ERP has Sales Orders (what’s been purchased), and then Shipments (what’s ready to be fulfilled). In almost all cases, you will want to ERPs typically use the term “sales orders” for what has been purchased by a customer, but different ERPs can have varying terms for what’s ready to be fulfilled for a given sales order.
You should have ShipHawk sync with the ERP object that represents what’s ready to be fulfilled to create the order Order object in ShipHawk, to ensure you only fulfill the specific items that are ready (and in inventory) to be shipped.
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