Depending on your business processes and warehouse layout, packing tasks can be separate from shipping tasks. They can be done at different workstations and times, or at the same workstation but at different times. Furthermore, different workstations can have different kinds of packing or shipping tasks assigned to them. With ShipHawk, you now have the flexibility to get all these packing and shipping tasks done at the right time and place with easy-to-use workflow screens.
These workflows are different from the regular order process in ShipHawk, where workers use a more detailed screen for packing. The new parcel workstation is designed for booking a shipment all in one session.
Rather than using the Order Details page to manage both packing and shipping, a warehouse worker at a workstation can use a purpose-built workflow page to pack boxes and build pallets in a simplified user interface, streamlining printing and labeling for cartons and pallets.
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Once this feature has been enabled for your account by ShipHawk, your admin users can configure the workflows and the workstations that meet your business requirements and warehouse layout.
Warehouse workers at workstations can then follow the workflows to pack items into boxes or pack boxes onto pallets efficiently and accurately.
See the following pages for information on how to configure and use this feature:
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Current Limitations
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Please note the following current limitations as of the 20222023.75.0 release:
You will not be able to can create a workflow that involves shipping directly from the workstation after packing a box/pallet . Today, packing workflows only encompass the packing of items (SKUs) into boxes, or the building of pallets, and do not allow you to then move forward to book on the same page. You must ship this through (without needing to go to the Order Details page, Ready-to-ship (RTS) mode, or through bulk processing. An easy workaround for this is to have the workflow open on one browser tab, and the Order Details page open on the other. After packing on the packing workflow, you can ship it on another page. To have the Order Details page open on another page, when configuring a Workflow, select the Open proposed shipment details option). However, you will need to use the Order Details page for the following situations:
To book with initially selected carrier/service, that is, with rules.
To re-rate the shipment and book with the cheapest carrier.
To manually compare rates and manually select the carrier and service.
Alcohol, Hazmat, Limited Quantity, Excepted Quantity, and Lithium Batteries are not supported.
Automatic application of Masterpacks is not supported.
The Smart Packing™ recommendation is not displayed in the workflow, and will have no impact on the packing process. Workflows are initially for those who want smooth functionality for manually packing an order. You can use Smart Packing on the Order Details page, and also use packing workflows for different orders.
Proposed shipment consolidation is not possible through workflows at this time.
Carton or Pallet labels printed out upon packing a box/pallet will only have information available to them in the packing stage of the fulfillment process. If you want ShipHawk to print out carton labels with the carrier and service when a box is packed, you must wait until the shipment is booked before printing the carton label. There is also not a way to manually input what the carrier and service will be at this time.
Serial Numbers and Lot Numbers are not included.
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