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You can access the new product creation screen in one of two ways:
Click the expansion button next to the Products link in the top menu of the ShipHawk dashboard.
Click the Create a New Product link. The Products screen appears. The new product creation window populates on the right side of the screen.
Complete the Product section of the new product creation window.
Enter a unique SKU number in the SKU field that is consistent with your organization’s naming convention.
Enter a descriptive name for the product in the Name field.
Enter the product’s UPC code in the UPC field.
Enter a description of the product in the Description field.
If your product contains any child SKUs, enter values for the child’s SKU, quantity, minimum quantity, and price per child item in the fields associated with child SKUs.
If you have an image of your product, enter the URL where the image is hosted in the Image URL field.
Select the Ships Individually check box if you wish to create a single package shipment for items where this setting is enabled.
If your product is serialized or lotted, select the correct option from the Serialized/Lotted field. Doing this will change how ShipHawk treats this item during pack-verification. Serialized/Lotted items must have a serial or lot #.
If your new product is a kit, complete the Kit SKUs section.
Click the + Add SKU link under the Kit SKUs section. New fields appear.
To show kits as a single line item for on ShipHawk generated commercial invoices, click the Show as one line item for customs field. If unchecked, all the kit-component SKUs will be listed on the commercial invoice.
For this SKU, select the number of this specific kit-component in the QTY field.
Enter the SKU number for this kit-component.
Enter the % of the total kit value this kit-component represents using the % of Total Value field. ShipHawk will calculate the individual values of each kit-component based on the sales price of the kit that syncs to ShipHawk.
If your kit has multiple child-SKUs whose SKUs differ from one another, click the +Add SKU link in the Kit SKUs section and repeat the preceding steps until complete.
To add items to your new product, complete the Items section.
Click the + Add Item button under the Items section.
Enter a description of your item in the Description field.
Enter a commodity description of your item in the Commodity Description field.
Enter the price of your item in the Price field.
Enter the quantity of this item in the QTY field. (1 is the default value of this field.)
Select the Unpacked option from the Item Type field. (Parcel is the default.) New fields appear.
Enter the unpacked item type into the Unpacked Item Type field. This field is relevant if you have enabled Smart Packing™.
Box (ID: itm_kEZnjabt in Production)- An item that can ship in its own packaging and does not require packing into another package before shipping, but MAY be packed into a larger box when other items are present or onto a pallet.
Generic Unpacked Item (ID: itm_g8z4CTW2 in Production) - Loose items that need to be “Smart Packed” before shipping.
Clothes (ID: itm_khNbfek5 in Production) - Items that can be rolled or folded from the original dimensions as stored in ShipHawk. Items must be less than 2” in height prior to packing.
Enter the item’s dimensions into the Length, Width, and Height fields.
Enter the item’s weight into the Weight field.
Select the correct freight class from the Freight Class field.
Enter the NMFC code into the NMFC field.
Select the Requires Crating field if the item must be packed into a crate for shipment.
Select the ORM-D field if your item qualifies as such.
Select the Hazmat field if your item qualifies as such.
Complete the new hazmat fields.
To add customs data to this item, click the International Customs Data link.
You will be redirected to the Manage Customs Data screen.
q. Complete the customs fields and click the Finish button to save. Your customs data is displayed in the Items section.
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From the Products screen, click the Actions drop-down menu.
Click the Import Products link. The Import Products screen appears.
Select the CSV File option from the Import from drop-down field.
Select your integration from the Choose an Integration drop-down field.
Click the Choose File button and select your previously configured .CSV file.
Click the Start Import button.
A confirmation message appears upon successful upload.
Importing product catalogs via integration
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From the ShipHawk dashboard, click on the Products drop-down menu from the top bar and select the Product Import/Export menu option.
You will be redirected to the Product History screen.Click on the Actions button to access additional menu items.
Select the Import Products option. The Import Products screen is displayed.
Select the eCommerce Integration option from the Import From field.
Select your NetSuite integration from the Choose an Integration drop-down field.
Click the Start Import button to initiate your product catalog import.
A message populates confirming that the import has begun.
The import job is added to a queue and will begin processing which may take several minutes or more.
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From the ShipHawk dashboard, select Settings ⚙️ icon > Settings > Packing Materials from the top right corner.
You will be redirected to the Packing Materials screen.Click the Add Packing Materials button to be redirected to the Add Packing Material screen.
Complete the Create Packing Material section.
Enter a unique name for your packing material in the Name field.
Select an option that describes your packing material type from the Kind drop-down field.
Enter the weight of the packing material in the Material Weight field.
Enter the maximum weight that can be packed into the packing material in the Max Weight field.
Enter the packing material’s length, width, and height in the Length, Width, and Height fields under the Outer Dimensions section. These dimensions should be the outer dimensions of the packaging. Note that outer dimensions are fixed in space, the system does not assume these can be flexed in any direction.
If you selected Box as the packing material type, you can enter the box’s inner dimensions under the Inner Dimensions section. Inner dimensions are useful to include if you package your products with any kind of insulation or loose fill materials. This ensures the packing algorithm selects a box with appropriate outer dimensions for fitting both the product and insulation (filler) material.
To add multiple packing materials at once, click the Add Another Material link at the bottom of the Create Packing Material section.
Additional fields will populate.
To assign specific packing materials to specific warehouses, click to expand the Assign to Warehouse(s) section. New fields will populate.
Complete the Assign to Warehouse section.
If you have multiple packing materials, you can assign them in bulk to specific warehouses by selecting the warehouses from the Bulk Action drop-down field.
To assign an individual packing material to specific warehouses, select the warehouses from the Warehouse field for each new packing material.
Click the Add Packing Material button to finish.
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From the ShipHawk dashboard, click Settings ⚙️ icon > Settings > Packing Materials.
Click the + Add Packing Materials button.
Click on the Import Packing Materials (CSV) link. The Upload Packing Material (CSV) pop-up screen is displayed.
Upload your prepared .CSV file. A message populates to confirm the upload.
Click the Close button to finish.
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From the ShipHawk dashboard, click the Settings ⚙️ icon > Settings in the upper right corner of the screen.
Click on the Smart Packing tab on the left menu to be redirected to the Smart Packing screen.
Select the Enable Smart Packing option to enable the Smart Packing™ feature.
Set the Smart Packing options based on your business requirements.
Require pallet(s) when box count exceeds: Enter the maximum number of boxes before you require the use of pallets.
Disable smart packing when item count exceeds: The maximum item count allowed by default (2000) before Smart Packing is disabled automatically. Smart Packing large orders can impact system performance and the response time for in-cart rating and order processing. Contact ShipHawk to update this value.
Put packages from the edge of each pallet: The distance in inches that a package can be from the edge of a pallet.
Let ShipHawk create custom box sizes: Select to have Smart Packing recommend custom box sizes.
Try pallet(s): Specify to try using pallets when the weight exceeds a specified value (default: 150 lbs) or the dimensional weight exceeds a specified value (default: 150 inches).
Treat items as spikes: for items that are longer than a specified value (default: 24.0 inches) where their aspect ratio (Length : Width) exceeds a specified value (default: 10.0 inches).
Treat boxes as spike boxes (boxes that can carry spike items): for boxes when the box aspect ratio exceeds a specified value (default: 40.0 inches) but not a specified value (5.0 inches).
Treat boxes as regular boxes (boxes above that aspect ratio will be skipped for regular items): when the box aspect ratio (Length : Width) does not exceed a specified value (default: 10.0 inches).When done, click UPDATE SETTINGS.
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